Bianca Rogers
Detroit,US
Summary
Executed production tasks with a focus on efficiency and quality, leveraging 6 years of experience in customer service and general labor.
Overview
13
13
years of professional experience
Work History
PRODUCTION WORKER
FCA US LLC
Sterling Heights, MI
01.2024 - 12.2025
- Operated and maintained factory equipment, ensuring smooth operations and quality output.
- Assembled product parts, rigorously checking for defects to maintain high standards.
- Ensured machinery efficiency, reducing downtime and increasing productivity.
- Collaborated in shipping processes, optimizing item distribution.
- Enhanced workflow efficiency, contributing to streamlined production.
- Streamlined assembly line processes, enhancing efficiency and significantly reducing production delays to meet tight deadlines.
- Monitored equipment performance metrics, identifying areas for improvement that led to measurable enhancements in operational reliability.
- Collaborated with team members to troubleshoot machinery issues, fostering a cooperative environment that improved overall productivity.
- Implemented a new quality control checklist, ensuring consistent product quality and reducing the rate of defects during assembly.
CASHIER/CUSTOMER SERVICE
Checkers Drive-In Restaurants
Dearborn, MI
03.2021 - 04.2022
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Verify that prepared food meets requirements for quality and quantity.
- Take food and drink orders and receive payment from customers.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Managed a particularly irate customer by providing her with excellent services and offered making her the now best customer of ABC Company.
- Attained Employee of the Month award three times in a single year. Streamlined food order processing, enhancing speed and accuracy, which led to a noticeable increase in customer satisfaction.
- Fostered a welcoming atmosphere, effectively addressing customer inquiries to promote a positive dining experience.
HOUSEKEEPER
Motor City Casino
Detroit, MI
06.2018 - 08.2021
- Managed cleanliness and organization of guest rooms to enhance overall guest experience.
- Directed laundry operations to optimize workflow efficiency and ensure timely service delivery.
- Executed light maintenance tasks to ensure optimal room functionality.
- Oversaw errands and meal preparation to enhance daily operational efficiency.
WRAPPER/PRICER
Honey Baked Ham
Dearborn, MI
11.2016 - 12.2017
- Wrapped and priced glazed meats for sale, ensuring accuracy and efficiency.
- Contributed to a smooth sales process by preparing products promptly.
- Demonstrated attention to detail in product handling and pricing.
- Facilitated customer satisfaction through timely product availability.
CASHIER/CUSTOMER SERVICE
Captain Jay's
Detroit, MI
05.2013 - 07.2013
- Handled transactions efficiently, ensuring accurate cash and card processing.
- Maintained balanced cash drawer, minimizing discrepancies.
- Enhanced customer satisfaction by offering personalized service.
- Assisted customers with packaging preferences, improving service speed.
- Contributed to a seamless checkout experience, fostering repeat patronage.
CASHIER/CUSTOMER SERVICE
Little Caesar's
Detroit, MI
10.2012 - 05.2013
- Resolved customer issues, ensuring satisfaction and loyalty.
- Processed adjustments, maintaining accurate financial accounts.
- Suggested new products to management, enhancing service offerings.
- Compiled detailed reports, aiding in service improvement.
- Collaborated with team, achieving customer service goals.
Education
High School Diploma -
Northwestern High
Detroit, MI2010
Skills
- To enhance customer satisfaction Led initiatives to improve workplace cleanliness and food safety compliance Fostered customer engagement to drive service excellence and operational efficiency
Timeline
PRODUCTION WORKER
FCA US LLC
01.2024 - 12.2025
CASHIER/CUSTOMER SERVICE
Checkers Drive-In Restaurants
03.2021 - 04.2022
HOUSEKEEPER
Motor City Casino
06.2018 - 08.2021
WRAPPER/PRICER
Honey Baked Ham
11.2016 - 12.2017
CASHIER/CUSTOMER SERVICE
Captain Jay's
05.2013 - 07.2013
CASHIER/CUSTOMER SERVICE
Little Caesar's
10.2012 - 05.2013
High School Diploma -
Northwestern High