Bianca Ross
Loss Mitigation
Dallas
Summary
Self-motivated individual with expertise in loss mitigation and debt negotiation. Recognized for strong analytical skills and the ability to provide clear guidance, ready to drive impactful solutions for clients' financial challenges.
Overview
10
10
years of professional experience
Work History
Lost Mitigation
NewRez
Coppell, TX
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Debt Settlement Negotiator
Credit Associates
Plano, TX
01.2020 - 06.2024
- Negotiated debt settlements with creditors to optimize client financial outcomes.
- Developed strategic payment plans tailored to individual client needs and circumstances.
- Analyzed financial information to assess negotiation leverage and potential settlement options.
- Trained and mentored junior negotiators on effective negotiation techniques and compliance standards.
- Implemented process improvements that enhanced negotiation efficiency and client engagement strategies.
Bankruptcy Specialist
Wells Farge
Irving, TX
08.2016 - 12.2019
- Analyzed bankruptcy filings to ensure compliance with legal standards and company policies.
- Reviewed financial statements and documentation for accuracy and completeness during case evaluations.
- Assisted clients in understanding bankruptcy procedures, providing clear guidance throughout the process.
- Collaborated with internal teams to streamline workflows and enhance operational efficiency in case management.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Negotiated favorable settlement terms, advocating for clients'' best interests throughout the debt restructuring process.
Education
Education
Brookhaven College
Dallas, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Critical thinking
- Active listening
- Problem resolution
- Problem-solving
Timeline
Lost Mitigation
NewRez
07.2024 - Current
Debt Settlement Negotiator
Credit Associates
01.2020 - 06.2024
Bankruptcy Specialist
Wells Farge
08.2016 - 12.2019
Education
Brookhaven College