Bianca Shaw
Houston
Summary
Dedicated healthcare professional with extensive experience at Delta Dental and In-Home Supportive Services. Expert in infection control and environmental sanitation, ensuring compliance with OSHA and HIPAA regulations. Proven ability to prioritize tasks and collaborate effectively within teams, enhancing patient care and operational efficiency. CPR and First Aid certified, committed to delivering exceptional support.
Overview
24
24
years of professional experience
Work History
CNA
In-Home Supportive Services (IHSS)
01.2002 - Current
- Company Overview: Contra Costa County, CA
- Provide personal care and support services to individuals with medical and mobility needs in residential settings.
- Maintain a clean, sanitary, and organized environment to promote client health and well-being.
- Perform infection control procedures including safe disposal of medical waste and changing of colostomy bags.
- Conduct routine housekeeping tasks such as disinfecting surfaces, laundering linens, and meal preparation in accordance with health standards.
- Monitor and report changes in client condition and ensure consistent adherence to care plans.
- Assists with vital signs, ADLs, bed and transfer activities.
- Contra Costa County, CA
Expeditor & Billing Reconciliation Specialist
Delta Dental
01.2018 - 10.2025
- Provide administrative and clerical support across multiple service teams in a high-volume environment.
- Maintain compliance with HIPAA regulations while managing and filing sensitive documentation.
- Process and distribute electronic and hard-copy materials, ensuring timely and accurate routing.
- Support internal operations through document management, correspondence handling, and team coordination.
- Administered employee benefits programs and ensured compliance with regulations.
- Maintained accurate records of employee benefits selections and changes.
- Assisted in the annual open enrollment process for benefit offerings.
Environmental Services Housekeeper
Pittsburg Health Center
Pittsburg
06.2009 - 10.2015
- Maintained cleanliness in patient rooms and common areas throughout the health center.
- Disinfected surfaces to ensure a safe environment for patients and staff.
- Operated cleaning equipment and tools according to safety protocols.
- Managed waste disposal procedures in compliance with health regulations.
- Assisted in inventory management of cleaning supplies and materials.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
Education
Associate of Science - Criminal Justice
Phoenix College
Livermore, CA10.2025
Sterile Processing Certification -
California Pacific International College
Hayward, CA07.2016
Associate of Arts -
Los Medanos College
Pittsburg, CA01.2005
Skills
- Environmental sanitation and disinfection
- Infection control and safety protocols
- Sterile processing and instrument decontamination
- OSHA and HIPAA compliance
- Time management and task prioritization
- Cpr & first aid certified
- Healthcare & Patient Support
- Team collaboration and professional communication
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- BLS - Basic Life Support (AHA)
- NVCRISIS - Nonviolent Crisis Intervention (CPI)
Certifications And Technical Skills
- CPR & First Aid Certified
- Proficient in Microsoft Word, Excel, and PowerPoint
- BLS - Basic Life Support (AHA)
- NVCRISIS - Nonviolent Crisis Intervention (CPI)
Timeline
Expeditor & Billing Reconciliation Specialist
Delta Dental
01.2018 - 10.2025
Environmental Services Housekeeper
Pittsburg Health Center
06.2009 - 10.2015
CNA
In-Home Supportive Services (IHSS)
01.2002 - Current
Associate of Science - Criminal Justice
Phoenix College
Sterile Processing Certification -
California Pacific International College
Associate of Arts -
Los Medanos College