Bianca Sholes Tuten
Clarksville,TN
Summary
Proven to enhance efficiency and workplace safety at AO Smith Quality Water Heaters, I bring a robust blend of critical thinking and maintenance knowledge. My background includes streamlining tool management at Arcosa Marine and excelling in customer service, demonstrating my ability to significantly improve operational outcomes and team accountability.
Overview
11
11
years of professional experience
Work History
Tool Room Attendant
Arcosa Marine
10.2024 - Current
- Conducted routine calibration checks on precision instruments to ensure their accuracy and reliability in use cases across various projects.
- Maintained instruments and tools to help team complete job tasks quickly and with accurate outcomes.
- Developed an efficient system for tracking borrowed tools, improving accountability among team members while minimizing misplaced items.
- Actively participated in training sessions designed to enhance knowledge of new technology or industry best practices related to tool management.
- Provided excellent customer service when assisting coworkers with locating specific items or providing recommendations based on project needs.
- Enhanced workplace safety with thorough inspections of tools and equipment for damages or wear.
Assembler
AO Smith Quality Water Heaters
11.2020 - 11.2022
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Completed durable assemblies and subassemblies with hand and power tools.
Paralegal Assistant
Mathis Bates and Klinghard
03.2020 - 11.2020
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
- Strengthened attorney-client relationships through timely follow-ups on inquiries and concerns.
Call Center Representative
Agero
10.2015 - 03.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Sales Associate
Kay Jewlers
01.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Industrial Electrical Maintenance & Mechatronics - Industrial Maintenance
Tennessee College of Applied Technology
Clarksville, TN10.2024
Skills
- Tool Identification
- Work Order Management
- Maintenance knowledge
- Inventory Stocking
- Stock control
- Safety Procedures
- Fault detection
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Clear Communication
- Organizational Skills
Timeline
Tool Room Attendant
Arcosa Marine
10.2024 - Current
Assembler
AO Smith Quality Water Heaters
11.2020 - 11.2022
Paralegal Assistant
Mathis Bates and Klinghard
03.2020 - 11.2020
Call Center Representative
Agero
10.2015 - 03.2020
Sales Associate
Kay Jewlers
01.2014 - 03.2015
Industrial Electrical Maintenance & Mechatronics - Industrial Maintenance
Tennessee College of Applied Technology
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