Bianca Smith
Indianapolis,IN
Summary
Results oriented professional delivering executive support and team leadership in the Township. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, reconciling, invoicing, and database management. Recognized for exemplary customer service and team collaboration.
Overview
14
14
years of professional experience
Work History
Senior Case Manager
Pike Township Trustee's Office
Indianapolis, IN
12.2014 - Current
- Hired, supervised, trained, and evaluated Case Managers. Providing leadership, insight, and mentoring to newly hired employees. Supplying knowledge of IN codes and the Township assistance process.
- Designed and developed training materials for new employees in the organization, while implementing policies and procedures.
- Supervised case managers conducted meetings to review cases, evaluate consistency, and discuss issues of concern with their caseloads.
- Ensure compliance with relevant laws, regulations, and organizational standards related to the Township assistance program. Create strategies to improve workflow efficiency in order to better serve the community.
- Providing case management services, including interview and intake, assessment, investigation, advocacy, referral, and monitoring of families.
- Maintained confidential records regarding client files while effectively ensuring ethics and standards.
- Prepared and maintained budgets, personnel records or training manuals. Generated reports from the accounting system to support the reconciliation process.
- Assists in ensuring that all reconciliations were completed accurately and on time. Responded promptly to inquiries regarding account information or discrepancies in poor relief.
- Provided assistance in preparation of audit schedules related to reconciling activities.
- Managed all payment processing, invoicing, and collections tasks related to poor relief.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Developed and maintained case files for appeals process. Conducted all appeals for the Township. Prepared written opinions summarizing the facts of each appeal case.
- Provided guidance to elected officials regarding policy decisions that affect the Township's operations.
- Researched grant opportunities from federal, state, or private sources that may benefit the township's operations.
- Provided outreach to community members regarding available public assistance programs.
- Provided customer service to residents with inquiries related to local government services.
- Assisted in the preparation and implementation of the annual budget.
Family Case Manager
State of Indiana Department of Child Services
Indianapolis, IN
06.2012 - 11.2014
- Conducted interviews with children and families to assess safety and risk of abuse or neglect.
- Reviewed case records, police reports, school records, medical records, and other documents as part of the investigation process.
- Provided written reports summarizing evidence collected during investigations.
- Assisted victims by connecting them with appropriate social service resources.
- Provided education on parenting skills such as discipline methods and healthy communication habits.
- Maintained accurate documentation of all investigations including statements from witnesses and victims.
- Investigated allegations of physical abuse, sexual abuse, emotional abuse, neglect and abandonment.
- Attended trainings on investigative techniques specific to child welfare cases.
- Facilitated meetings between parents and guardians and caseworkers to discuss cases and develop treatment plans for at-risk children.
- Investigated each child's living environment to determine whether home was safe or presented risks.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Worked with community resources to engage youth in pro-social activities and help families access services.
Intake Specialist
Marion County Jail II
Indianapolis, IN
02.2011 - 06.2012
- Developed and implemented policies and procedures for the management of inmates in accordance with state and federal laws.
- Assessed needs of inmates upon entry into the jail system and developed individualized plans for each one accordingly.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Organized and maintained documents, files and records.
Education
Bachelor of Science - Criminal Justice
Indiana University - Indianapolis
Indianapolis, IN12-2009
Skills
- Community Engagement
- Recruitment
- Staff Development
- Customer Service Management
- MS Office
- Case Management
- Decision-Making
- Staff Management
- Documentation And Reporting
- Quality Assurance Controls
- Organization and Multitasking
- Positive Attitude
- Operations Management
- Policy Enforcement
- Problem-Solving
- Processes and procedures
- Training and mentoring
About Me
- Wife
- Dedicated mother of 2
- Dugout Baseball Mom
- Autism Advocate.
References
References available upon request.
Timeline
Senior Case Manager
Pike Township Trustee's Office
12.2014 - Current
Family Case Manager
State of Indiana Department of Child Services
06.2012 - 11.2014
Intake Specialist
Marion County Jail II
02.2011 - 06.2012
Bachelor of Science - Criminal Justice
Indiana University - Indianapolis
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