Demetria Odeneal
Administrative Assistant
Somerville,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Fayette County Government -Trustee's Office
06.1996 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Transferred and directed phone calls, guests and mail to correct staff members.
Education
Bachelor of Science - Social Work
The University of Tennessee - Martin
Martin, TNSkills
- Customer Relations and Communication
- Time Management
- Confidentiality and Data Protection
- Data Entry
- Reading Comprehension
- Active Listening and Communication
- Microsoft Word
- Timely Processing
- Insurance Eligibility
- Documentation
- HIPAA Regulations
- Customer Satisfaction
Certification
CPA Certified Public Administrator-University of TN
Timeline
Administrative Assistant
Fayette County Government -Trustee's Office
06.1996 - Current
Bachelor of Science - Social Work
The University of Tennessee - Martin
CPA Certified Public Administrator-University of TN
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