Angie Miller
West Fargo
Summary
Strong communicator dedicated to enhancing client satisfaction and managing high-volume transactions while optimizing workflows for operational efficiency. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Sagent Behavioral Health Fargo
Fargo
02.2025 - Current
- Managed daily office operations and maintained organized filing systems for efficiency.
- Coordinated interdepartmental communication to facilitate smooth workflow.
- Scheduled appointments for clients and staff, ensuring optimal timetable management.
- Processed confidential documents for client records while adhering to established protocols.
- Handled incoming calls and directed inquiries to appropriate personnel, enhancing customer service.
- Provided administrative support to executives, including calendar management and meeting scheduling.
- Maintained inventory of office supplies by monitoring stock levels regularly.
- Greeted visitors professionally, addressing inquiries and directing them effectively.
HEAD PHOTOGRAPHER/Small Business Owner
Capturing Memories With A & J
West Fargo
01.2016 - Current
- Negotiated client contracts, securing favorable terms that drove business growth.
- Collaborated with creative teams to develop visually engaging marketing campaigns.
- Streamlined photography workflow, increasing efficiency and reducing turnaround times.
- Delivered high-quality photographs consistently, enhancing overall client satisfaction.
- Advised clients on best practices for photoshoot preparation, ensuring optimal results.
- Provided excellent customer service through prompt responses to inquiries and concerns.
- Maintained accurate records with diligent data entry and database management.
- Tracked invoice metrics using spreadsheets, reporting findings on processing strategies.
SPED PARAPROFESSIONAL
DGF high school
Glyndon
08.2021 - 02.2025
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
LEAD PRE-K TEACHER
Active Minds Academy
Fargo
03.2021 - 08.2021
- Supervised and assisted 30 children throughout daily activities and learning.
- Created a secure play environment that fostered children's safety and well-being.
- Implemented positive reinforcement strategies to promote good behavior among children.
- Instructed children on proper health and personal habits.
- Organized and engaged in recreational activities such as games and puzzles.
- Maintained open communication with parents regarding children's daily activities and developmental progress.
- Encouraged children to be understanding of and patient with others.
- Continually kept abreast of toy and child-related recalls and safety warnings.
Behavioral Tech Paraprofessional
Deer Creek Elementary
Fargo
03.2018 - 2021
- Implemented behavioral intervention plans for students with special needs.
- Facilitated social skills training sessions, enhancing group interaction and communication.
- Provided one-on-one support to improve social skills and problem-solving abilities.
- Collaborated with multidisciplinary teams to foster comprehensive student development.
- Observed and documented student behavior for analysis and reporting.
- Communicated effectively with parents regarding student progress and behavioral concerns.
- Engaged children in play activities promoting language, motor, and cognitive skills.
- Maintained a safe, supportive learning environment for all students.
ASSISTANT TEACHER
Faith Corp
Fargo
03.2017 - 03.2018
- Established a safe play environment to promote healthy interactions among children.
- Managed an in-home daycare for 2 toddlers, ensuring personalized attention and care.
- Instructed children on proper health and personal habits to foster good practices.
- Organized recreational activities, including games and puzzles, to encourage engagement.
- Communicated daily with parents regarding children's activities and behaviors.
- Utilized positive reinforcement methods to encourage desirable behaviors.
- Promoted understanding and patience among children through guided interactions.
- Kept updated on toy recalls and child safety warnings to ensure well-being.
MEDICAL ADMINISTRATIVE ASSISTANT/CNA
Sanford Medical Center Fargo
Fargo
01.2015 - 06.2017
- Have worked as a CNA, Unit Secretary, Admitting Clerk, and Accounting cashier specialist over a 27 year period and thus a broad spectrum of experience and knowledge to whatever job I am employed.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Delivered exceptional customer service to patients by promptly addressing concerns, enhancing overall patient satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Built strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging continued engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments a day in advance.
- Demonstrated proficiency in various medical software programs, adapting to new technology for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Certified Nurse's Assistant (CNA) - Performed duties as a CNA within the nursing department - Med/Surg and Orthopedic Floors.
- As a certified nursing assistant (CNA) I work under the supervision of registered nurses to provide basic nursing services to patients in a variety of health care settings.
- Patient Assessment to establish admission criteria and develop care plans, monitor patient's vital signs, supervised care provided by certified nursing assistants (CNA).
- CNA (Certified Nursing Assistant): Assisted resident's morning and night routines, such as bathing, taking medicines, and adjusting to assisted living lifestyle.
- Transferring phone calls to nurses and doctors.
- Coordinated patient appointments, optimizing scheduling processes to improve access to healthcare services.
- Utilized Epic software for managing patient records and scheduling.
Education
CNA Certificate - Certified Nurses Assist
Northern Community Technical College
Thief River Falls, MN04-2012
High School Diploma -
Lincoln High School
Thief River Falls, MN05-2008
Skills
- Customer service
- Customer support
- Patience and empathy
- Cash management
- Studio maintenance
- Exceptional customer service
- Money handling
- Cash register operation
- Verbal communication
- Invoices and billing
- Creating invoices
- Product invoices
- Client confidentiality
- HIPAA compliance
- Client profiling
- Workflow coordination
- Patient scheduling
- Studio management
- Appointment scheduling
- Patient confidentiality adherence
- Appointment coordination
- Communication systems
- Medical records management
- A M Medical office equipment usage
- Appointment scheduling
- Data entry
- Technical proficiency
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Computer proficiency
- Scheduling
- Recordkeeping
- Office software
- Invoice processing
- Documentation and reporting
- Patient care
- Vital signs monitoring
- Client support
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Safety protocols
- Event coordination
- High volume dining
- Order accuracy
- Quality control
- Photo editing
- Critical thinking
- Image enhancement
- Digital photography
- Social media
- Image retouching
- Advanced camera skills
- Social media promotion
- Client relations
- Adobe creative suite
- Image editing expertise
- Photography equipment maintenance
- Social media marketing
- Microsoft proficiency
- Epic Computer Systems
- Google forms
- Microsoft office
- Adobe editing
- Google Chrome
- Microsoft Access
- Image editing
- Content creation
- Project management
- Workflow optimization
- Customer relationship management
- Data entry accuracy
- File organization
- Invoice tracking
- Client consultation
- Team collaboration
- Effective communication
- Task prioritization
- Problem-solving
- Art direction
- Asset management
- Creative vision
- Photography trends
- Studio management
- Color theory
- Lighting techniques
- Image editing
- Workplace professionalism
- Marketing promotion
- Branding management
- Photography setup
- Workflow management
- Marketing strategies
- Client relations
- Multi-format shooting
- HD photography
- Lighting setup
- Product photography
- Compositional skills
- Venue selection
- Creative styling
- Brand marketing
- Photo products
- Night photography
- Time management
- Problem solving
- Behavioral intervention
- Database entry
- Document control
- Presentation preparation
- Email management
- administer training modules
- Filing
- PC proficient
- Transporting files
- Computer skills
- Letter preparation
- Purchase orders organization
- Meeting logs management
- Workflow planning
- Data organization
- Multi-line telephone system operation
- Patient care advocacy
- Conference planning
- Health insurance processing
- Office management
- Multitasking and prioritization
- Check processing
- Social media management
- Office supply management
- Accounting skills
- Insurance eligibility verifications
- Customer and client relations
- Document management
Timeline
Administrative Assistant
Sagent Behavioral Health Fargo
02.2025 - Current
SPED PARAPROFESSIONAL
DGF high school
08.2021 - 02.2025
LEAD PRE-K TEACHER
Active Minds Academy
03.2021 - 08.2021
Behavioral Tech Paraprofessional
Deer Creek Elementary
03.2018 - 2021
ASSISTANT TEACHER
Faith Corp
03.2017 - 03.2018
HEAD PHOTOGRAPHER/Small Business Owner
Capturing Memories With A & J
01.2016 - Current
MEDICAL ADMINISTRATIVE ASSISTANT/CNA
Sanford Medical Center Fargo
01.2015 - 06.2017
CNA Certificate - Certified Nurses Assist
Northern Community Technical College
High School Diploma -
Lincoln High School