BIANCA SMITH-MILLER
Summary
Results-driven educator with a strong foundation in customer service. Focused on utilizing data to identify learning gaps and implement effective interventions, leading to improved student engagement and success. Proven ability to collaborate with families and stakeholders to address challenges impacting performance.
Overview
9
9
years of professional experience
Work History
Elementary Teacher
Lancaster ISD
07.2023 - Current
- Provided individualized coaching and academic support to students, resulting in improved engagement and achievement across diverse learning groups.
- Utilized student performance data to identify learning gaps and implement targeted interventions that supported academic growth and goal attainment.
- Maintained detailed documentation and progress reports to monitor outcomes and ensure compliance with district requirements.
Early Childhood Teacher
Vogel Alcove
Dallas, TX
07.2022 - 05.2023
- Utilized positive behavior support techniques and reinforcement strategies to increase appropriate behaviors and classroom engagement.
- Conducted ongoing assessments to monitor student progress and adjust interventions based on data-driven decision-making.
- Maintained detailed documentation of behavioral observations, interventions, and student progress to ensure compliance with program standards.
Customer Care Specialist
Experian
Allen, TX
09.2019 - 07.2022
- Assisted customers in resolving complex account concerns, improving customer satisfaction through timely and effective problem resolution.
- Educated clients on available services and account options, increasing customer understanding and engagement.
- Documented customer interactions and prepared reports to support performance tracking and operational efficiency.
Scheduling Coordinator
Oliver Inc
Mesquite, TX
07.2017 - 09.2019
- Coordinated scheduling operations and maintained accurate records, enhancing service delivery and boosting customer satisfaction.
- Communicated with clients and internal stakeholders to ensure timely scheduling and resolution of service-related concerns.
- Cultivated positive customer relationships through responsive communication and proactive problem-solving, fostering loyalty and trust.
Education
Bachelor of Science - Early Childhood Education
Valley State University
Itta Bena, MS05-2017
Skills
- Classroom Management
- Instructional Strategies
- Lesson Planning
- Student assessment
- Behavioral Guidance
- Assessment Tracking
- Data Analysis
- Documenting/Reporting
- Strategic Planning
- Problem-Solving
- Time Management
- Collaboration
- Critical Thinking
Timeline
Elementary Teacher
Lancaster ISD
07.2023 - Current
Early Childhood Teacher
Vogel Alcove
07.2022 - 05.2023
Customer Care Specialist
Experian
09.2019 - 07.2022
Scheduling Coordinator
Oliver Inc
07.2017 - 09.2019
Bachelor of Science - Early Childhood Education
Valley State University