Bianca Soares Figueiredo
Miami
Summary
Highly skilled Relationship Specialist with a solid background in managing, building, and maintaining strong client relationships. Strengths include exceptional communication skills, the ability to resolve conflicts, and an understanding of customer needs to deliver satisfactory solutions. Previous roles demonstrated the ability to contribute positively to team dynamics while ensuring individual targets are met or exceeded, with intelligent and insightful professionalism.
Skilled in manual labor, with the ability to adapt to different environments, quickly master new skills, and maintain a clear and organized workspace.
Overview
12
12
years of professional experience
Work History
Government Relationship Specialist I
BB Americas Bank
Miami
11.2022 - Current
- Supervised portfolio of accounts, consistently achieving retention and growth targets.
- Established strong relationships with key clients to enhance loyalty.
- Evaluated sales data to identify improvement opportunities and drive performance.
- Documented processes and generated reports to assess sales performance metrics.
- Provided comprehensive support throughout sales cycle by addressing inquiries promptly.
- Proactively managed customer concerns, improving service quality and client loyalty.
- Organized tasks systematically to meet service goals efficiently.
- Collaborated with team members to meet project milestones within deadlines.
Legal Assistant
Salvador City Hall
Salvador
10.2020 - 12.2021
- Direct communication with the manager of the Legal Department, responsible for the Transportation Department, of the City of Salvador, in Brazil.
- Conducted analysis of administrative and operational processes to optimize efficiency.
- Assisted in preparation of legal documents, including contestations and appeals.
- Drafted legal opinions for Public Defender's Office and official correspondence to public entities.
- Participated in Bidding Committee meetings, producing comprehensive reports.
- Analyzed confidential information from legal documents on a case-by-case basis.
- Generated internal reports summarizing case progress for stakeholder review.
Administrative Assistant
SMS BAHIA Marketing Mobile
Salvador
01.2018 - 08.2020
- Extensive knowledge in bidding proceedings and legal contracts.
- Active participation in open bidding proceedings, preparation, and maintenance of price proposals and service contracts, including legal reading of public notices.
- Drafting of contracts, control, and handling of documents.
- Direct contact with customers to answer questions and responsible for the performance of services provided.
Customer Service Analyst
AUDI Center Salvador
Salvador
03.2013 - 11.2013
- Worked closely with sales consultants and relationship managers from different branches to develop new business strategies and increase sales within dealerships.
- Responsible for cash handling in the dealership finance department, including sales invoices, credit card machines, personal checks, and cash.
- Part of the accounting department and responsible for accounts payable, accounts receivable, and cash inflow/outflow reports.
- Maintenance of customer records, such as address updates, telephone numbers, and e-mail.
- Collaboration and participation in new vehicle launch events at Audi Group dealerships.
Education
Bachelor's Degree - Law
Estácio Da Bahia University Center (Estácio De Sá)
Salvador, BR12-2021
Skills
- Account management
- Client relationship
- Customer service
- Adaptability and flexibility
- Time management
- Data analysis
- Excellent communication
- Client onboarding
- Client relationship management
- Contract Review
- Legal Documents
- Legal research
- Teamwork and collaboration
Languages
Portuguese
Native/ Bilingual
English
Limited
Spanish
Limited
Accomplishments
- GOV BRANCH - Sales Top Producer in October 2023.
References
References available upon request.
Timeline
Government Relationship Specialist I
BB Americas Bank
11.2022 - Current
Legal Assistant
Salvador City Hall
10.2020 - 12.2021
Administrative Assistant
SMS BAHIA Marketing Mobile
01.2018 - 08.2020
Customer Service Analyst
AUDI Center Salvador
03.2013 - 11.2013
Bachelor's Degree - Law
Estácio Da Bahia University Center (Estácio De Sá)
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