Bianca Soto Munoz
Las Vegas,NV
Summary
Dynamic professional with extensive experience in therapeutic exercise implementation, patient communication, and treatment support, dedicated to utilizing patient-centered care approaches that promote recovery and enhance well-being. Proficient in physical therapy techniques and adept at collaborating with healthcare teams to drive improved patient outcomes. Proven expertise in managing daily operations, ensuring adherence to protocols, and optimizing workflow efficiency while fostering a collaborative environment. Recognized for reliability and adaptability in response to changing demands, emphasizing effective leadership and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Senya
12.2024 - Current
- Implemented lesson plans to align with curriculum standards and diverse learning needs.
- Facilitated classroom management by maintaining a positive learning environment.
- Adapted instructional strategies to cater to different student abilities and learning styles.
- Collaborated with teachers to develop engaging educational activities and resources.
- Monitored student progress, providing feedback and support as needed.
Guest Experience Representative
SAFE
08.2020 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new representatives on company policies and customer engagement techniques.
- Implemented feedback mechanisms to enhance guest satisfaction and experience quality.
- Streamlined processes for managing guest reservations and check-ins, reducing wait times.
- Collaborated with cross-functional teams to improve overall service delivery standards.
Physical Therapy Technician/Receptionist
Smith Therapy Partners
08.2021 - 03.2024
- Assisted physical therapists in patient evaluations and treatment plans.
- Streamlined workflow processes, improving overall clinic efficiency and patient satisfaction.
- Collaborated with multidisciplinary teams to enhance patient outcomes and service delivery.
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Communicated with physicians to provide updates on patient care.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
- Managed patient scheduling and coordinated therapy sessions efficiently.
- Maintained cleanliness and organization of treatment areas and equipment.
- Educated patients on exercises and equipment usage for optimal recovery.
- Supported implementation of rehabilitation programs, ensuring adherence to protocols.
- Mentored junior staff on best practices in patient care and safety standards.
Shift Manager
McDonald's
09.2019 - 06.2020
- Supervised daily operations to ensure efficient workflow and quality service delivery.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented process improvements to enhance speed of service and reduce waste.
- Managed inventory control, ensuring adequate stock levels while minimizing costs.
- Conducted performance evaluations to identify training needs and promote team development.
- Resolved customer complaints effectively, contributing to improved customer satisfaction ratings.
- Coordinated staffing schedules to optimize labor resources during peak hours.
- Monitored compliance with health and safety regulations, ensuring a safe work environment.
Education
Bachelor's degree - Kinesiology
University of Las Vegas Nevada
Las Vegas, NV12-2025
Skills
- Adaptable
- Relationship building and management
- Student engagement
- Group and individual instruction
- Appointment scheduling
- Traction therapy
- Electrotherapy
- Client relations
- Strength training
- Range of motion
- Cleaning and sanitation
- CPR certified
- Treatment preparation
- Office administration
Certification
- CPR Certification Present
- Substitute Teaching Certification December 2024 to November 2026
- AED Certification
- BLS Certification
- First Aid Certification
- Driver's License
Languages
Spanish
English
Timeline
Substitute Teacher
Senya
12.2024 - Current
Physical Therapy Technician/Receptionist
Smith Therapy Partners
08.2021 - 03.2024
Guest Experience Representative
SAFE
08.2020 - Current
Shift Manager
McDonald's
09.2019 - 06.2020
Bachelor's degree - Kinesiology
University of Las Vegas Nevada