Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Rose

Scottsdale,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating employees, as well as excellent relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Substitute Teacher

Senya
11.2023 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Supervised lunchroom and recess activities.

Customer Service Manager

Goodwill Industries
11.2021 - 03.2023
  • Managed opening and closing procedures and daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Delivered exceptional customer service to meet and exceed expectations.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted monthly safety audits to ensure the store operations adhered to safety regulations and compliance standards.

IT Dispatcher

Absolute Quality Communications
08.2015 - 03.2020
  • Served as single point of contact, monitoring more than 20 incoming client requests for wide array of IT services.
  • Provided basic troubleshooting for VoIP phone system users by actively listening to customer concerns and quickly recognizing the potential problem.
  • Coordinated technician schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Managed customer accounts and invoicing.

Education

High School Diploma -

Deer Valley High School
Glendale, AZ

Peer Support Specialist

RI International
Phoenix, AZ
03-2021

Skills

  • Team Management
  • Team Building
  • Service Excellence
  • Organizational Skills
  • Inventory Management
  • Safety Standards Compliance
  • Proficient in Microsoft Office

Timeline

Substitute Teacher

Senya
11.2023 - Current

Customer Service Manager

Goodwill Industries
11.2021 - 03.2023

IT Dispatcher

Absolute Quality Communications
08.2015 - 03.2020

High School Diploma -

Deer Valley High School

Peer Support Specialist

RI International

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Margaret Rose