Margaret Rose
Scottsdale,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating employees, as well as excellent relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Senya
11.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Copied, organized and distributed classroom assignments or other paperwork.
- Supervised lunchroom and recess activities.
Customer Service Manager
Goodwill Industries
11.2021 - 03.2023
- Managed opening and closing procedures and daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Delivered exceptional customer service to meet and exceed expectations.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted monthly safety audits to ensure the store operations adhered to safety regulations and compliance standards.
IT Dispatcher
Absolute Quality Communications
08.2015 - 03.2020
- Served as single point of contact, monitoring more than 20 incoming client requests for wide array of IT services.
- Provided basic troubleshooting for VoIP phone system users by actively listening to customer concerns and quickly recognizing the potential problem.
- Coordinated technician schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Managed customer accounts and invoicing.
Education
High School Diploma -
Deer Valley High School
Glendale, AZPeer Support Specialist
RI International
Phoenix, AZ03-2021
Skills
- Team Management
- Team Building
- Service Excellence
- Organizational Skills
- Inventory Management
- Safety Standards Compliance
- Proficient in Microsoft Office
Timeline
Substitute Teacher
Senya
11.2023 - Current
Customer Service Manager
Goodwill Industries
11.2021 - 03.2023
IT Dispatcher
Absolute Quality Communications
08.2015 - 03.2020
High School Diploma -
Deer Valley High School
Peer Support Specialist
RI International
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