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Bianca Stepney
Oklahoma City,OK
Summary
Hardworking Retail Associate experienced in delivering exceptional customer service and promoting products. Boosted revenue by effectively connecting with customers and communicating sales recommendations. Focused on enhancing store loyalty through knowledgeable assistance and reliable support.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Digital Personal Shopper
Walmart
Oklahoma City, OK
05.2026 - Current
- Selected fresh produce, meat, and pantry items for digital customers.
- Picked Walmart online grocery orders using handheld devices and pick lists.
- Verified order accuracy before handoff to Walmart pickup associates.
- Substituted unavailable items through Walmart customer communication tools.
- Staged completed orders in pickup coolers and designated loading areas.
- Maintained food safety standards while handling chilled and frozen merchandise.
Shift Supervisor
CVS Health
Oklahoma City, OK
12.2022 - Current
- Supervised front store operations at CVS Health during assigned shifts.
- Coached team members on customer service and store policies.
- Monitored register activity and handled cash control procedures.
- Attentive retail professional with advanced abilities in customer support and team leadership. Achieved consistent team results and high customer satisfaction through activity tracking and motivating exceptional performance.
MET Associate
The Home Depot
Oklahoma City, OK
03.2022 - 11.2022
- Supervised inventory processes to maintain stock accuracy
- Ensured stock is stored in line with company safety guidelines
- Organized products and equipment for efficient access and usability
- Maintained stock storage in compliance with company safety guidelines
- Downstocked products to support full shelf presentation and customer access.
PSE Mail Processing Clerk
United States Postal Service
Oklahoma City, OK
12.2021 - 01.2022
- Sorted letters, flats, parcels for United States Postal Service mail processing routes.
- Operated mail sorting equipment to separate incoming and outgoing postal items.
- Checked envelopes and labels for correct addresses and routing codes.
- Sorted parcels, letters, and government mail for nationwide distribution in a labor-intensive, fast-paced environment, ensuring accuracy and attention to detail.
Cashier/Sales Associate
CVS Health Retail
Oklahoma City, OK
12.2020 - 12.2021
- Processed sales, returns, and exchanges on CVS Health Retail register systems.
- Managed cash handling operations effectively, card, and coupon transactions with accurate drawer balancing.
- Assisted customers with product locations, promotions, and front store questions.
- Provided attentive support to customers by actively listening and addressing their needs. in customer support and team leadership. Achieved high customer satisfaction by tracking team activities and motivating exceptional performance.
Education
High school diploma or GED -
John Marshall High School
Oklahoma City, OK 08.2015 - 05.2019
Skills
- Order Fulfillment
- Inventory Management
- Stock Replenishment
- Cash management
- Cashiering
- POS
- Customer service
- Customer Communication
- Sales
- Time Team Leadership
- Organizational Skills
- Management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Office software
- Technical proficiency
- Telephone communication
- Management
- Product Handling
- Order Tracking
- Computer Literacy
- Administrative Experience
- Communication skills
- Retail Sales
- Sales
- English
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
BLS Certification
Additional Information
Customer service skills, knowledge of filing systems, attention to detail, great organizational skills and heavy lifting.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridLocation: Oklahoma City, OK
Open to relocation: No
Minimum Desired Compensation
$19/hrTimeline
Digital Personal Shopper
Walmart
05.2026 - Current
Shift Supervisor
CVS Health
12.2022 - Current
MET Associate
The Home Depot
03.2022 - 11.2022
PSE Mail Processing Clerk
United States Postal Service
12.2021 - 01.2022
Cashier/Sales Associate
CVS Health Retail
12.2020 - 12.2021
High school diploma or GED -
John Marshall High School
08.2015 - 05.2019