Bianca Stewart-Jones
New Orleans,LA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering 13, years of carrier experience on high-volume routes.
Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Relation, and training in Conflict Resolution. Motivated to learn, grow and excel in any capacity
Overview
23
23
years of professional experience
Work History
Carrier Supervisor
U. S. Postal Service
New Orleans , LA
10.2013 - 11.2017
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared variety of different written communications, reports and documents.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Managed 30 carriers daily
- Ensured all mail was delivered, in a safe, timely manner
- Worked alongside Union Stewards to ensure all guidelines were followed and all overtime was equally allocated
- Promoted a safe work environment for all carriers
- Conducted weekly morning stand up talks with carriers concerning safety, upcoming campaigns, attendance, performance, and proper attire.
City Letter Carrier
U. S. Postal Service
New Orleans , LA
06.2005 - 10.2014
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately 700 customers per shift.
- Planned and cased mail in sequence of delivery for designated route.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Picked up outgoing mail from letter boxes and in person from customers.
- Delivered packages and mail to business and people in local area.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Zone Supervisor
Central Parking Services
New Orleans , LA
10.1995 - 06.2005
- Increased parking sales by 30%
- Sourced suppliers and purchased necessary materials for work.
- Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected sights to evaluate safety, operations and crew performance against objectives.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and quality demands.
- Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
- Administered budget, tracked expenses and documented changes.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Delivered services to customer locations within specific timeframes.
- Used coordination and planning skills to achieve results according to schedule.
Education
No Degree - Accounting
Delgado Community College
New Orleans, LAAssociate of Arts - Real Estate
Donaldson Educational Services
Metairie, LA10.2013
High School Diploma -
John Mc Donogh Sr High School
New Orleans, LA06.1992
Skills
- Microsoft, Software Proficiency
- Internet Explorer Software Proficiency
- Team building
- Multitasking Abilities
- Analytical and Critical Thinking
- Excellent Written and Oral Communications
- Organization and Time Management
- Policies and procedures
- Staff Management
- Job inspections
- Improvement initiatives
- Coaching and mentoring
- Operations management
- Schedule optimization
Timeline
Carrier Supervisor
U. S. Postal Service
10.2013 - 11.2017
City Letter Carrier
U. S. Postal Service
06.2005 - 10.2014
Zone Supervisor
Central Parking Services
10.1995 - 06.2005
No Degree - Accounting
Delgado Community College
Associate of Arts - Real Estate
Donaldson Educational Services
High School Diploma -
John Mc Donogh Sr High School