Bianca Valencia
Douglas Arizona,Mexico
Summary
Dynamic professional with a proven track record at Act, enhancing call center operations through advanced technology integration, leading to significant efficiency improvements. Skilled in call center customer service and adept at working under pressure, I excel in fast-paced environments, meeting new people, and leveraging bilingual abilities to achieve operational excellence.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Call Center
Act
- Increased operational efficiency with the integration of advanced call center technologies and software solutions.
- Implemented new call center software, improving efficiency and reducing average call handle time.
- Engineered, managed and installed PBX system with ACD and reporting capabilities for client call center.
- Worked closely with management to identify areas for improvement within the call center, leading to increased operational efficiencies over time.
- Adapted to work pressure while maintaining focus on customer priorities.
CAREGIVER
Consumer Direct Network Care
Sierra Vista, AZ
06.2023 - 11.2023
Assisted elderly patients with dressing, showering, and medication reminders.
Self Employed
Lash Tech
Douglas, AZ
01.2018 - 01.2019
Assisted elderly patients with dressing, showering, and medication reminders.
Education
N/a - N/a
Douglas High School
1550 15st Douglas Az05.2016
Skills
- Call center operations knowledge
- Call center customer service
- Call center environment
- Housekeeping
- patientes
- meeting new people
- billingual
- work under pressure
- markeing
- typing
- cpr
Certification
Certified Phlebotomist
Languages
Spanish
Full Professional
English
Full Professional
Timeline
CAREGIVER
Consumer Direct Network Care
06.2023 - 11.2023
Self Employed
Lash Tech
01.2018 - 01.2019
Call Center
Act
N/a - N/a
Douglas High School