Summary
Overview
Work History
Education
Skills
Languages
STRENGTHS
Timeline
Generic

Bianca Vasquez

Las Vegas,NV

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

10
10
years of professional experience

Work History

Enrollment Specialist

Beacon Academy Of Nevada
04.2023 - Current

Facilitates the enrollment process for new students, including: scheduling and staffing consultations, preparing the enrollment forms, ensuring the Plan of Study, and Academic Schedules are prepared prior to the new student Academic Consultation.

-Obtains and relays information from families and when necessary, refers to appropriate administrative staff and accepts messages for staff.

-Maintains accurate student records as required by law, corporation policy, and administrative regulations.

-Interprets, explains, and applies written and oral instructions, procedures, and regulations.

-Implements new processes and procedures, as needed, and continually monitors the enrollment and admissions process to ensure it runs smoothly.

-Supports Receptionist, Office Specialists, and IT Specialist as needed

-Conforms to safety standards and drills as prescribed in BANV’s Emergency Operations Plan.

Administrative Assistant

Schafer Logistics
04.2016 - 04.2021

- Admin/ Dispatcher Duties:

Answer emergency and non-emergency calls and document important information. - Operate and manage a multi-line telephone console system

- Supervise the route and status of field units to prioritize their daily schedule - Proactively address problems and suggest solutions

- Dispatched drivers on contracted loads by relaying

pickup and delivery information as well as routing

Assistant Manager:

- Developed and maintained strong relationship with customers and carriers to meet with the customers goal and requirements

- Perform all duties of manager in absence or when necessary to ensure routine performance and operation of all activities of company

Paid Pierpass Knowledge of the Ports Of Long Beach/ Los Angeles

Terminals: LBCT, PCT, WBCT, Matson, APM, EverPort, TraPac, Yusen

Customer Service Representative

H & R Block
12.2013 - 04.2021

-Monitor and maintain store inventory,communicate with clients and evaluate their needs

- Answered multi line phone system and ordered office supplies to ensure adequate stock

-Serves visitors by greeting, welcoming, and directing them appropriately.

-Politely greet clients by phone, English and Spanish by making appointments to meet their tax professional.

-Keeps a safe and clean reception area by complying with procedures, rules, and regulations.

-Supports continuity among work teams by documenting and communicating actions,irregularities, and continuing needs.

-Managed the front desk while directing new customers and former customers to the right tax professional

-Act as our store’s representative and set an example for our staff

-Filed for my tax preparers while taking extra measures when securing customers vital information


Education

Associate of Arts - Criminal Justice

El Camino College
Torrance, CA
08.2024

High School Diploma -

Lynwood High School
Lynwood, CA
06.2012

Skills

  • Cross-Functional Teamwork
  • Excellent Phone Demeanor
  • Workflow Optimization
  • Listen Effectively

Languages

Spanish
Native or Bilingual

STRENGTHS

Selfless

Integrity

Proactive

Problem Solver

Great Interpersonal Skills


Timeline

Enrollment Specialist

Beacon Academy Of Nevada
04.2023 - Current

Administrative Assistant

Schafer Logistics
04.2016 - 04.2021

Customer Service Representative

H & R Block
12.2013 - 04.2021

Associate of Arts - Criminal Justice

El Camino College

High School Diploma -

Lynwood High School
Bianca Vasquez