Bianca Watson
Clementon
Summary
Motivated and confident college student pursuing a BS in Cybersecurity at Rowan University. Leverages knowledge of financial instruments and a strong work ethic to secure a position in the cybersecurity industry. Possesses a service-oriented mindset, excels in communication, time management, and leadership. Adaptable and adept at tackling challenges with a positive attitude. Aims to utilize these skills to make a meaningful contribution in a role where support for others and high-quality results are delivered. Quality-driven team supervisor with experience training cashiers and guiding employees. Approaches leadership with patience and professionalism to focus on improving staff skills. Known for providing positive feedback and constructive criticism. Strives to create an upbeat atmosphere, ensure smooth operations, and deliver exceptional customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Cashier Supervisor
LOWES
09.2024 - Current
- Supervised front-end operations, including managing cashiers, customer service, and cash handling procedures
- Ensured the store operated efficiently, smoothly, and in compliance with safety protocols
- Delivered exceptional customer service by providing detailed product information, assisting with special orders, and explaining warranty policies
- Guided customers in locating items and resolving any concerns or issues promptly
- Managed incoming calls, directing them to the appropriate departments or team members
Certified Pharmacy Technician
CVS Pharmacy
06.2023 - 08.2024
- Understanding of 3rd party insurances and follow-through of insurance related issues
- Communicates directly with patients over the phone to assist them with their prescriptions
- Filled and rebilled prescriptions with insurance updates or errors
- Professionally interacted with clients covering all checkout procedures
- Worked directly with Pharmacist to assist with prescriptions
Customer Service Associate, Cashier
Wawa
04.2020 - 09.2022
- Operated the cash register, scan items, bag merchandise, and made/provided change for purchases
- Complied with federal and state laws by requesting personal identification from customers purchasing tobacco and/or alcohol
- Maintained proper cash levels in the register drawer
- Greeted customers and provided an enjoyable shopping experience for all customers
- Respond to customer requests promptly
Sales Associate
Robert Wayne Footwear
12.2018 - 03.2020
- Assisted in helping customers with purchasing decisions
- Greeting customers, identifying their needs, and making suggestions
- Keeping records of sales transactions and inventory
- Keeping premises clean and free of debris
- Promoting brands
Education
Bachelors - Cyber Security
Rowan University
Glassboro, NJ05.2026
General Studies -
Highland Regional
Blackwood, NJ06.2020
Skills
- Advanced in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Strong verbal and written communication skills
- Effective teamwork and collaboration
- Public speaking and presentation abilities
- Highly adaptable and flexible in dynamic environments
- Resourceful and focused on delivering high-quality results
- Customer Support Expertise
- Store opening/closing procedures
Accomplishments
- National Honor Society Member
- Emerging Young Leaders-Alpha Kappa Alpha Sorority Inc.
- ASCEND- Alpha Kappa Alpha Sorority Inc.
Hobbies and Interests
- Member of Highland Peer Mentoring Group
- Member of Highland Concert Band
- Saxophone, Trumpet, and Clarinet
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Head Cashier Supervisor
LOWES
09.2024 - Current
Certified Pharmacy Technician
CVS Pharmacy
06.2023 - 08.2024
Customer Service Associate, Cashier
Wawa
04.2020 - 09.2022
Sales Associate
Robert Wayne Footwear
12.2018 - 03.2020
General Studies -
Highland Regional
Bachelors - Cyber Security
Rowan University
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