Bianca West
Aubrey,TX
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Success Specialist
Randstad
07.2024 - 10.2025
- Assisted customers with product inquiries, ensuring timely and accurate information delivery.
- Supported onboarding processes for new clients, enhancing initial user experience.
- Monitored customer feedback to identify areas for service improvement.
- Collaborated with cross-functional teams to resolve customer issues effectively.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Club Pilates Franchise LLC
08.2023 - 05.2024
- Greeted and assisted clients, ensuring a welcoming environment for all visitors.
- Managed phone inquiries and scheduled appointments to optimize front desk operations.
- Processed membership sign-ups and payments using club management software efficiently.
- Coordinated communication between clients and instructors to facilitate seamless class participation.
- Maintained cleanliness and organization of reception area, enhancing overall customer experience.
- Handled client feedback and resolved issues promptly to ensure satisfaction and retention.
- Supported marketing initiatives by distributing promotional materials within the studio.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
No Degree - Paralegal Studies
Bryant And Stratton College
Getzville, NY05-2027
Skills
- Feedback collection
- Sales support
- Customer segmentation
- CRM software
- Building rapport
- Customer onboarding
- Professional telephone demeanor
- Sales expertise
- Customer service
- Time management
- Multitasking and organization
- Team collaboration
Timeline
Customer Success Specialist
Randstad
07.2024 - 10.2025
Front Desk Receptionist
Club Pilates Franchise LLC
08.2023 - 05.2024
No Degree - Paralegal Studies
Bryant And Stratton College