Bianca Williams
Forney,Tx.
Summary
A dedicated leader with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Able 2 AIDE
Forney Independent School District
04.2022 - 12.2023
- Provide support for staff and students, at all times
- Organize teaching materials, data, and assess student progress
- Provide intensive behavioral intervention and social skill instructions to students with emotional and social disabilities.
Billing Agent
Charter Spectrum Communication
01.2020 - 03.2021
- Process customer orders/payments in a courteous, efficient and timely manner
- Present and discuss spectrum products and services, address questions, complaints and concerns within the scope of responsibility
- Remain current and knowledgeable on every aspect of supported product
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Maintained up-to-date client records, ensuring that all relevant information was accurately documented in the database.
- Entered data, tracked trends and escalated concerns to management.
Team Lead
Ditech Mortgage Company
08.2018 - 12.2020
- Managed an average of (8-10) employees, on a daily to meet production standards
- Recommended and executed quality improvements for production
- Assigned appropriate manufacturing, supervised, assemble, and operate duties
- Completed and maintained accurate and organized records, documents, and reports daily
- Implemented performance, quality, and efficiency measures to achieve production goals.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Claims Adjuster
Adecco Healthcare Insurance
01.2015 - 08.2017
- Evaluated extent of company liability during investigations of 10+ insurance claims per month
- Settled claims, decrease claim payouts, and researched to gather information and prepare 5 annual claims reports
- Received medical claims that needed to be financially adjusted
- Review insurance policies to determine coverage for health insurance.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
Education
Bachelor’s in education - Special Education
Texas A&M University Commerce
04.2024
Skills
- Organization
- Dependable
- Patient
- Data entry proficiency
- Reliability and punctuality
- Problem solving
- Adaptability
- Strong work ethic
- Time management
- Critical thinking
- Self-confidence
- Microsoft Office
Timeline
Able 2 AIDE
Forney Independent School District
04.2022 - 12.2023
Billing Agent
Charter Spectrum Communication
01.2020 - 03.2021
Team Lead
Ditech Mortgage Company
08.2018 - 12.2020
Claims Adjuster
Adecco Healthcare Insurance
01.2015 - 08.2017
Bachelor’s in education - Special Education
Texas A&M University Commerce
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