Bianca Williams
Provo,UT
Summary
Results-driven professional specializing in database management and communication. Enhanced alumni engagement and facilitated workshops to optimize data organization and team collaboration. Leveraged adaptability to meet organizational needs and improve brand presence and customer satisfaction.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Alumni Coordinator
Cirque Lodge
Orem, Utah
08.2024 - Current
- Managed alumni database to enhance tracking of engagement and participation.
- Conducted surveys to gather insights on alumni needs and preferences.
- Compiled data into organized database system, improving staff accessibility.
- Conducted workshops on personal development and recovery support centered on personal development and recovery support.
Shift Lead
Cirque Lodge
Orem, Utah
05.2019 - 08.2024
- Oversaw daily operations and staff performance to maintain therapeutic standards.
- Ensured compliance with health and safety regulations across facility.
- Guided and supported team members to enhance task execution and collaboration.
- Trained new employees to ensure smooth integration into team dynamics.
Frontline
Cirque Lodge
Orem, Utah
11.2017 - 05.2019
- Resolved customer issues through knowledgeable, friendly service, boosting customer satisfaction.
- Engaged customers with effective interpersonal skills, fostering positive interactions and building rapport.
- Collaborated with cross-functional teams to achieve project objectives and support collective success.
- Managed time efficiently to ensure timely completion of tasks and adherence to deadlines.
Receptionist
Cirque Lodge
Orem, Utah
03.2017 - 11.2017
- Managed front desk operations, greeting guests with professionalism and warmth.
- Maintained clean and organized reception area to create positive client experience.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel to maintain communication flow.
- Provided exceptional customer service while interacting with internal and external customers.
- Processed incoming and outgoing mail and packages to ensure timely delivery and support daily operations.
Evironmental Services
Intermountain Healthcare
Provo, UT
01.2013 - 03.2016
- Maintained hygienic environment for guests through thorough disinfection of surfaces.
- Operated cleaning equipment, including vacuums and floor polishers, ensuring adherence to safety precautions.
- Coordinated with team members to enhance efficiency in completing cleaning tasks.
- Adhered to safety protocols while handling cleaning chemicals and tools.
Education
GED -
Independence High School
Provo, UT03-2010
Skills
- Database management
- Database organization
- Customer relationship management
- Program development
- Team supervision
- Time management
- Multitasking
- Problem solving
- Effective communication
- Data analysis
Certification
- CPR
Timeline
Alumni Coordinator
Cirque Lodge
08.2024 - Current
Shift Lead
Cirque Lodge
05.2019 - 08.2024
Frontline
Cirque Lodge
11.2017 - 05.2019
Receptionist
Cirque Lodge
03.2017 - 11.2017
Evironmental Services
Intermountain Healthcare
01.2013 - 03.2016
GED -
Independence High School