Bianca Williams-White
Las Vegas,United States
Summary
Passionate retail sales associate with 10+ years of sales experience and 2 years experience in the luxury retail environment. Recognized for excellent communication with customers and providing exceptional customer service to ensure positive feedback and build rapport.
Overview
7
7
years of professional experience
Work History
Client Advisor
Balenciaga
06.2023 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Client Advisor
Ermenegildo Zegna
11.2021 - 06.2023
- Developed positive customer relationships
- Assisted customers with ready to wear and made to measure garments
- Completed pop up store opening and closing procedures
- Recorded daily sales goals and results
- Responded to customer questions and requests in a timely fashion
- Processed cash, debit, and credit transactions
- Serviced high profile clients
- Recommended merchandise to customers based on needs and preferences
- Maintained knowledge of product as well as company policies and procedures
- Maintained exceptional store merchandising and visuals.
Client Advisor
Nordstrom
10.2020 - 01.2021
- Built and maintained rapport with clients
- Achieved daily as well as monthly sales goals for in store as well as digital selling tools
- Maintained various brand product knowledge to build luxury fashion expertise
- Opened rewards program accounts with new clients to encourage future business
- Maintained department and ensured it was customer ready at all times
- Merchandised store, marked down prices as needed, restocked merchandise, and fulfilled online orders.
Retail Sales Consultant
AT&T Mobility
07.2017 - 06.2019
- Prepared daily store deposits
- Merchandised the store daily
- Assisted with managing inventory levels
- Built rapport with customer to ensure AT&T loyalty and satisfaction
- Consulted with customers to build personalized mobile solutions based off their needs and preferences
- Enhanced and developed personal sales techniques as well as the business by ensuring individual sales goals were met and exceeded.
Sales Associate/Personal Stylist
Kate Spade New York
07.2017 - 11.2018
- Managed visual display of merchandise in accordance to Kate Spade's guidelines and visual standards in addition to maintaining store functional maintenance and appropriate level or merchandise on the floor
- Provided each customer with a personalized exceptional customer service experience by listening, greeting, assisting in exceeding their individual needs and displaying excellent knowledge of company products
- Built and maintained strong rapport with customers of different ethnicities and backgrounds and committed myself to always making the customers feel understood and at ease
- Displayed a passion for fashion and luxury retail by discussing development within the luxury market with clients and giving advice on general trends in the fashion and beauty world.
Education
associates -
Michigan State University
05.2015
Skills
- Decision Making
- Creativity
- Teamwork
- Critical thinking and problem solving
- Adaptability
- Fast Learner
- Ability to Work Under Pressure
- Ability to Multitask
- Effective Time Management
- Communication Skills
- Ability to Work in a Team
- Customer Service
- Personal Styling
Personal Information
- Title: Retail Sales Associate
- Date of Birth: 01/20/1994
References
References available upon request
Timeline
Client Advisor
Balenciaga
06.2023 - Current
Client Advisor
Ermenegildo Zegna
11.2021 - 06.2023
Client Advisor
Nordstrom
10.2020 - 01.2021
Retail Sales Consultant
AT&T Mobility
07.2017 - 06.2019
Sales Associate/Personal Stylist
Kate Spade New York
07.2017 - 11.2018
associates -
Michigan State University
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