Bianca Wright
Biolife Plasma Services
Fort Worth,TX
1
Certification
5
years of professional experience
Motivated, Highly skilled phlebotomist 5+ years as a customer service specialist. Proven ability working at a fast pace to help patients and or customers. Effectively uses communication skills with diverse community. Overall goal is to be part of a team and be challenged, and further my journey in life with helping others.
Work History
Phlebotomist/ PCT
4 Months- Collected blood samples from donors while adhering to strict safety and hygiene protocols.
- Performed venipuncture and capillary draws with precision to minimize donor discomfort.
- Maintained accurate records of donations and ensured compliance with regulatory standards.
- Provided exceptional donor care, addressing concerns and ensuring a positive experience during visits.
Optometrist Tech
2 Years- Test patient vision.
- Fit eyeglasses, contact lenses, or other vision aids.
- Educate and counsel patients on contact lens care, visual hygiene, lighting arrangements, and safety factors.
- Provide patients undergoing eye surgeries, such as cataract and laser vision correction, with pre- and post-operative care.
- Prep Patient Charts & Insurance
Customer Service Rep
7 Months- Discuss goods or services information with customers or patrons.
- Respond to customer problems or complaints.
- Provide notifications to customers or patrons.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Customer Service Rep
1 Year 11 Months- Respond to customer problems or complaints.
- Calculate costs of goods or services.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
CPT
Pending
Certificate
High School Diploma
Skills
Registered Dental Assistant
Teamwork & Multitasking
Quick Learner
Problem Solving
BLS Certified
Customer Service Specialist
Microsoft Specialist (Excel
PowerPoint
Word)
Optometrist Tech
Time Management
Customer service
Strong work ethic
Team collaboration
Certification
- PT - Phlebotomy Technician
- BLS Certified
Timeline
Phlebotomist/ PCT
Biolife Plasma Services
05.2025 - 09.2025Read More
Optometrist Tech
Mobile Vision Care
03.2023 - 03.2025Read More
Customer Service Rep
Pilot Catastrophe
09.2022 - 04.2023Read More
Customer Service Rep
Target Scam Specialist
10.2020 - 09.2022Read More
North Side High School
High School Diploma
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Texas Academy of Dental Assisting
Certificate
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Texas School Of Phlebotomy
CPT
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