Cindy De La Rosa
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Biller
Gigglesville
Edinburg, TX
08.2024 - 08.2025
- Billed over 30 dental claims daily through Vyne Dental or Medicaid .
- Audited and corrected billing and posting documents for accuracy.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
Insurance Coordinator
Yi Dentistry
Edinburg, TX
08.2022 - Current
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Modified, updated and processed existing policies.
Insurance Coordinator/Front Desk
Mercy dental
Edinburg, TX
11.2020 - 08.2022
- .
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Maintained compliance with local, state and federal regulations governing insurance, Medicare and Medicaid requirements.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Collected premiums and issued accurate receipts.
- Posted payments to accounts and maintained records.
- Calculated adjustments, premiums and refunds.
- Generated, posted and attached information to claim files.
Front Desk Receptionist
James W Fanning Periodontist
McAllen, TX
08.2016 - 11.2020
- Scheduled appointments and send reminders, and ll in insurance documents, prepare bills and receive payment for dental services
- Answered calls and called in prescriptions to patients pharmacy
- Accepted payments from patients for procedures and logged them in ledger
- Filed claims for patients for procedures or payments
- Prepare patients daily to undergo dental procedures, ex: extractions, gingivectomy, frenectomy, implants, biopsy, connective tissue graft, srp, crown lengthening and did office sterilization or disinfect instruments, setting up instrument trays, and preparing materials
- Expose intraoral dental diagnostic x-rays in accordance with all guidelines to ensure patient safety
- Take and record patient medical and dental histories and vital signs, and record treatment information in patient records with 100% accuracy
- Provide postoperative instructions prescribed by dentist and instruct patients in oral hygiene and plaque control programs with a friendly and engaging demeanor
- Monitor dental supplies and equipment inventory and make orders, achieving 5% reduction in expenses by discovering new ways of reducing waste
- Assist in the management of dental and medical emergencies with professionalism and calm
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Certificate - Dental Assisting
San Antonio College of Medical And Dental Assisting
05.2004
High School Diploma -
North PSJA High School
Pharr, TX06.1999
Skills
- Dental Receptionist
- Dental Assisting
- Chairside Assisting
- Infection Control Training
- Spanish
- English
- Customer Service
- Time management
- Dental office experience
- HIPAA
- Clerical experience
- Insurance verification
- Computer skills
- Retail management
- Communication skills
- Eaglesoft
- Computer literacy
- Office experience
- Organizational skills
- Phone etiquette
- Registered Dental Assistant
- Assessments
- Protecting patient privacy — Proficient
- Understanding privacy rules and regulations associated with patient records
- Time Management
- Conflict Management
- Staff Management
- Bank Deposits
- Listening Skills
- Work style: Professionalism — Proficient
- Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Administrative assistant/receptionist — Proficient
- Using basic scheduling and organizational skills in an office setting
- Customer service — Proficient
- Identifying and resolving common customer issues
- Managing physician schedules and maintaining accurate patient records
Certification
CPR & First Aid August 2024 to August 2026 Certified Dental AssistantCertified Dental AssistantAED CertificationX-Ray Certification
Timeline
Dental Biller
Gigglesville
08.2024 - 08.2025
Insurance Coordinator
Yi Dentistry
08.2022 - Current
Insurance Coordinator/Front Desk
Mercy dental
11.2020 - 08.2022
Front Desk Receptionist
James W Fanning Periodontist
08.2016 - 11.2020
Certificate - Dental Assisting
San Antonio College of Medical And Dental Assisting
High School Diploma -
North PSJA High School