Susana Benitez
KATY
Summary
Well-organized Dental Office Manager focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services. Driven Dental Assistant with 10+ years of success in building relationships with patients and colleagues. Expert in all areas of dentistry assistance and skilled at anticipating dentists' and patients' needs. Attentive, prepared, and proactive when working closely with various dental team staff to deliver top-notch services. Authorized to work in the US for any employer
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Dental Office Manager
Smile Avenue Family Dentistry of Katy
2023.02 - 2025.04
- 1. Daily Operations Management: responsible for ensuring smooth day-to-day operations. This includes managing schedules for both patients and staff, ensuring that appointments are efficiently booked, and overseeing the flow of patients throughout the day to minimize wait times.
- 2. Staff Management: hire, train, and supervise office staff, including dental assistants, receptionists, and administrative personnel. This involves creating work schedules, conducting performance evaluations, and addressing any personnel issues that may arise.
- 3. Billing and Finances: I handle billing processes, including insurance claims, patient invoicing, and payment processing. I am also responsible for managing accounts receivable and payable, budgeting, and financial reporting.
- 4. Record Keeping and Compliance: maintain accurate patient records, including medical histories, treatment plans, and billing information, while ensuring compliance with privacy regulations like HIPAA. This involves implementing proper record-keeping procedures and staying up-to-date with relevant laws and regulations.
- 5. Patient Relations: I am also the main point of contact for patients, addressing inquiries, scheduling appointments, and handling any concerns or complaints. I strive to provide excellent customer service and ensure a positive experience for patients.
- 6. Inventory Management: I oversee inventory levels for dental supplies, equipment, and materials, ensuring that the office is adequately stocked while minimizing waste and controlling costs. This may involve coordinating with suppliers, tracking inventory usage, and reordering supplies as needed.
- 7. Marketing and Promotions: In some cases, I may be involved in marketing efforts to attract new patients and retain existing ones. This could include managing social media accounts, organizing promotional events, and implementing marketing strategies to increase patient engagement.
- 8. Policy and Procedure Implementation: I also develop and enforce office policies and procedures to ensure efficiency, compliance, and quality of care. This may involve creating protocols for patient intake, treatment protocols, infection control measures, and emergency procedures.
Dental Office Manager
Aquario Dental & Braces
2021.02 - 2023.01
- Manage all aspects of the office. Process payroll, hire, train new employees.... First in last out of the office... order supplies for the office, order clinical supplies... stay in compliance with OSHA regulations, manage lunch for employees and market for the company. Maintain full schedule and maintain office goals on a daily basis. Work hand in hand with the doctors and management.
- Maintain schedule to always meet office goal, payroll, managing staff, ordering supplies, treatment coordination, posting payments , AR, appealing claims, and making sure our office always works in a happy environment.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments. Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs. Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Developed promotional programs to attract new patients.
- Organized supply purchases, equipment upgrades and operating expenses.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums. Maintained master calendar and scheduled new appointments based on provider availability.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Gathered and reviewed patient records, data, and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Instructed patients on postoperative care to protect dental work and promote healing. Gathered medical information, dental health history and vitals from patients.
- Educated patients on treatment procedures and post-procedure home care.
Dental Office
Rodeo Dental & Orthodontics
2019.01 - 2021.09
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments. Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs. Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Developed promotional programs to attract new patients.
- Organized supply purchases, equipment upgrades and operating expenses.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums. Maintained master calendar and scheduled new appointments based on provider availability.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Gathered and reviewed patient records, data, and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Instructed patients on postoperative care to protect dental work and promote healing. Gathered medical information, dental health history and vitals from patients.
- Educated patients on treatment procedures and post-procedure home care.
Dental Office Manager
Endodontic Associates of Norwalk
2019.03 - 2020.03
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments. Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs. Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Developed promotional programs to attract new patients.
- Organized supply purchases, equipment upgrades and operating expenses.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums. Maintained master calendar and scheduled new appointments based on provider availability.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Gathered and reviewed patient records, data, and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Instructed patients on postoperative care to protect dental work and promote healing. Gathered medical information, dental health history and vitals from patients.
- Educated patients on treatment procedures and post-procedure home care.
Dental Office Manager
Valley Endodontics
2016.10 - 2018.02
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments. Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs. Managed operations for 10-person dental practice, facilitating excellent patient support services, direction, and guidance.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Organized supply purchases, equipment upgrades and operating expenses.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums. Maintained master calendar and scheduled new appointments based on provider availability.
- Entered patient data into dental records system using Dentrix and observed all confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data, and health history to share with dentists for quick and accurate patient assessments, diagnoses, and treatment.
- Sanitized equipment cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Specialist Dental Assistant NYC
NYC Endodontics
2014.01 - 2016.01
- Improved customer satisfaction by finding creative solutions to problems. Created agendas and communication materials for team meetings.
- Improved operations by working with team members and customers to find workable solutions. Provided excellent service and attention to customers when face-to-face or through phone conversations. Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Dental Specialist Assistant, Dental Assistant
Manhattan Dental Arts
2008.07 - 2012.07
- Passed instruments to dentist, gently sprayed water, suctioned fluids, and mixed sealer materials to support dentists during procedures.
- Built loyal patient following and retained 10 return patients by providing empathetic and caring service. Instructed and educated patients to prepare for oral surgery by offering postoperative instructions.
- Entered patient data into dental records system using softdent and observed all confidentiality rules to maintain patient privacy.
- Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, ibuprofen for pain, flossing methods, and brushing techniques.
- Educated patients on treatment procedures and post-procedure home care. Sterilized tools, exam chair, trays, and surfaces for clean and safe dental office.
- Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments, and all dental equipment.
Dental Associate, Dental Assistant
Old Greenwich Association
2006.04 - 2008.06
- Built loyal patient following and retained 10 return patients by providing empathetic and caring service. Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, ibuprofen 600 or 800 every 6-8 hrs. PRN for pain. flossing methods and brushing techniques.
- Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients.
- Entered patient data into dental records system using Dentrix and observed all confidentiality rules to maintain patient privacy.
Education
No Degree - Nursing Science
Chamberlain University
Houston, TX2027-11
Skills
- Proficient in four handed chair side assisting Sterilization of instruments Preparing operatory and trays for various forms of treatments including root canals, filling, apicoectomy Completed various forms of lab work including, taking, and pouring models
- Cross trained with front desk duties, which includes answering phones and confirming appointments Obtain vital signs, weight, and blood glucose level prior to surgery Instruct patients on procedures and post-op care instructions Prepare patient: taking patients information in the exam room, and preparing necessary medication Sales representative which include taking appointments, setting up presentations, and giving them to English
- Dentrix
- Dental Assisting
- Eaglesoft
- Dental Receptionist
- Office Management
- Infection Control Training
- Proficient in four handed chair side assisting Sterilization of instruments Preparing operatory and trays for various forms of treatments including root canals, filling, apicoectomy Completed various forms of lab work including, taking, and pouring models Cross trained with front desk duties, which includes answering phones and confirming appointments Obtain vital signs, weight, and blood glucose level prior to surgery Instruct patients on procedures and post-op care instructions Prepare patient: taking patients information in the exam room, and preparing necessary medication Sales representative which include taking appointments, setting up presentations, and giving them to English (10 years)
- Medical Scheduling
- Management
- Spanish
- Bilingual
- Dental office experience
- Computer skills
- Insurance verification
- Occupational health
- OSHA
- Customer service
- Account management
- Accounts receivable
- Typing
- Collection management
- Supervising experience
- Research
- Inside sales
- Conflict management
- Team management
- Office experience
- Leadership
- Project leadership
- Microsoft Access
- Healthcare management
- Recruiting
- Negotiation
- Medical terminology
- Analysis skills
- Payroll
- Search engines
- Dental receptionist
- ICD-10
- CPT coding
- Medical billing
- Dental office management
- Patient scheduling
- Patient relations
- Payment plans
- HIPAA compliance
- Scheduling
- Oral communication
- Employee training
- Electronic dental record (EDR)
- Patient care
- Office administration
- Medical records management
- Inventory management
- Motivational skills
- Workflow coordination
- Appointment coordination
- Infection control
- Office meetings
- Regulatory requirements
- Budget management
- Scheduling and coordinating
- Professional and courteous
- Teamwork and collaboration
- Negotiation and conflict resolution
- Customer relationship management
- Hiring and training
- Staff management
- Problem resolution
- Staff development
- Financial management
- Work Planning and Prioritization
- Decision-making
- Business administration
- Business analysis and reporting
- Team leadership
- Managing operations and efficiency
- Task delegation
- Good judgment
- Goal setting
- MS office
- Administration and reporting
- Schedule oversight
- Staff training
- Documentation and reporting
- Training and development
- Shift scheduling
- Performance evaluations
- Performance reviewing
- Team development
- Strategic planning
- Budget administration
- Employee coaching and mentoring
- Onboarding and orientation
- Interpersonal relations
- Teamwork
- Positive attitude
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Languages
English, Spanish - Expert
Timeline
Dental Office Manager
Smile Avenue Family Dentistry of Katy
2023.02 - 2025.04
Dental Office Manager
Aquario Dental & Braces
2021.02 - 2023.01
Dental Office Manager
Endodontic Associates of Norwalk
2019.03 - 2020.03
Dental Office
Rodeo Dental & Orthodontics
2019.01 - 2021.09
Dental Office Manager
Valley Endodontics
2016.10 - 2018.02
Specialist Dental Assistant NYC
NYC Endodontics
2014.01 - 2016.01
Dental Specialist Assistant, Dental Assistant
Manhattan Dental Arts
2008.07 - 2012.07
Dental Associate, Dental Assistant
Old Greenwich Association
2006.04 - 2008.06
No Degree - Nursing Science
Chamberlain University
Assessments
- Customer service — Proficient November 2020 Identifying and resolving common customer issues Full results: Proficient
- Inside sales — Proficient November 2020 Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.