Kimberly Bogle
Galena
Summary
Results-driven Dental Office Manager with over 16 years of progressive leadership experience in Dentistry overseeing multi-provider dental practices, driving operational excellence, increasing profitability, and delivering exceptional patient experiences. Proven success in leading high-performing teams, improving key performance indicators, managing budgets, and implementing strategic initiatives that increase production and efficiency. Using my Lead Dental Assistant experience to support and grow back office operations hands-on as well. Now seeking to leverage extensive leadership and operational expertise in a Dental Regional Manager role overseeing multiple locations and taking my career to the next level. Dentistry is my absolute passion!
Overview
1
1
Certification
5
5
years of professional experience
Work History
Dental Office Manager
Lumio Dental
Baxter Springs
06.2021 - Current
Dentures and Implant Services- Lead Dental Assistant Dr. Joe Robinson and Dr. Jacob Smith and Dr. Ty Barnes 6/2015- 5/27/2021 Joplin, Missouri
Joplin Oral and Facial Surgery Center Dr. Bradley Burnett– Dental Anesthesia Assistant/Front Desk Coordinator 3/2018-9/2018 Joplin, Missouri
Joplin Oral Surgery Dr. Matthew Sheffer- Lead Dental Anesthesia Assistant/Front Desk Coordinator 6/2012– 6/2015 Joplin, Missouri
Jay Joseph DDS- Dental Assistant 01/2012– 06/2012 Joplin, Missouri
Joplin Dental Arts-Dr. Gregory Kivett and Dr. Robert Renger -Dental Assistant 3/2011-7/2011
Education
Dental Assisting
Community Care College
Tulsa, OK07-2011
Skills
- Directed daily operations of a high-volume dental practice while supervising administrative and clinical support teams
- Led hiring, onboarding, training, coaching, scheduling, and performance evaluations for office staff
- Improved office production and collections through KPI monitoring, workflow optimization, and accountability measures
- Managed practice budgets, payroll, inventory, and vendor relationships while controlling operating expenses
- Increased patient retention through customer service initiatives and enhanced scheduling efficiency
- Collaborated with dentists to achieve production goals and improve treatment acceptance
- Ensured compliance with OSHA, HIPAA, and regulatory standards
- Developed staff training programs that bolstered productivity and employee engagement, including Lumio Office Manager Training for Axonify
- Resolved patient concerns professionally while maintaining exceptional satisfaction ratings
- Generated and analyzed monthly operational reports to uncover growth opportunities and enhance performance
- Successfully led office operations while maintaining high employee retention
- Increased office production through improved scheduling and operational efficiencies
- Consistently exceeded production and collection goals
- Built and mentored high-performing teams through coaching and leadership development
- Helped train other Office Managers and support many other OMs as needed on a regular basis
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Organized team activities to build camaraderie and foster pleasant workplace culture
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Analyzed business performance data and forecasted business results for upper management
- Interviewed prospective employees and provided input to HR on hiring decisions
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Evaluated individual and team business performance and identified opportunities for improvement
- Implemented quality control measures to uphold company standards
- Implemented policies to improve office efficiency and compliance with regulations
- Collaborated with dental team to optimize treatment plans for patients
- Handled inventory management, ordering supplies to support clinical needs ( I was also a Lead Dental Assistant for 10years)
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments
- Managed all front desk operations, including phone calls and customer service inquiries
- Maintained patient records, scheduled appointments, and handled insurance and billing inquiries
- Coordinated with dental providers regarding patient care and scheduling needs
- Ensured accurate data entry of patient information into the office management system
- Provided guidance to staff on insurance coverage and payment options for patients
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations
- Prepared monthly reports summarizing activity within the dental practice for review by senior management
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards
- Collaborated with other healthcare professionals in order to provide quality care to patients
- Implemented strategies to improve efficiency in the day-to-day operations of the office
- Delegated work to staff, setting priorities and goals
- Collaborated with billing, credentialing, accounting, finance, HR, and compliance teams to streamline operations
- 16 years chair side dental assisting in all kinds of general dentistry, oral surgery including being on call for Mercy Hospital various trauma surgeries with Oral Maxillofacial Surgeons, and prosthetics including all on four implant full mouth surgeries and restorations
- Skilled dental lab technician specializing in implant supported crowns, dentures, and partials, bruxism splints, bleach trays, retainers, wax models, tooth setting
- Taken various continuing education courses for all kinds of dentistry through my 16 years
- Recover and monitor patients after Iv and general sedation
- Helped with marketing, advertising, and referrals
- Detailed medical history reviews with patients and monitoring/sending in various prescriptions
- Extensive medical emergency training courses
Certification
- Dental Assisting Certification from Community Care College Tulsa, OK 2010-2011
- DAANCE (Dental Anesthesia Assistant National Certification Examination) for Oral Surgery Anesthesia Assistant
- Missouri Basic Skills Certified -Dental Assisting
- Missouri Expanded Functions Licensed Dental Assistant– Removable Prosthetics
- up to date CPR Certified in BLS March 2026
- Missouri/Oklahoma Nitrous Certified
- Radiology Certified in Oklahoma, Missouri, and Kanas
- Ongoing yearly OSHA/HIPPA training
Timeline
Dental Office Manager
Lumio Dental
06.2021 - Current
Dental Assisting
Community Care College