Bianca Young
Starbucks
Phoenix,AZ
5
years of professional experience
Dedicated and dependable customer service professional in multitasking, and teamwork. Strong communication, problem-solving, and organizational skills with a proven ability to provide excellent customer service, maintain high standards, and adapt to new responsibilities. Motivated to contribute positively to team success in retail, receptionist, and warehouse environments.
Work History
Barista
1 Year 2 Months- Prepared espresso-based beverages following standardized recipes to ensure quality and consistency.
- Operated point-of-sale system efficiently, processing customer transactions accurately and swiftly.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted in training new baristas on beverage preparation techniques and customer service best practices.
- Monitored inventory levels, communicating needs to management for timely restocking of supplies.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Collaborated with team members to streamline workflow during busy periods, improving operational efficiency.
Deli Clerk
9 Months- Provided exceptional customer service by assisting customers with deli product selections and recommendations.
- Operated slicers, scales, and other equipment to prepare high-quality deli meats and cheeses.
- Maintained cleanliness and organization of deli counter, ensuring compliance with food safety standards.
- Assisted in inventory management by monitoring stock levels and placing orders for necessary supplies.
- Trained new staff on proper food handling techniques and equipment usage to ensure consistent service quality.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Barista
1 Year 11 Months- Engaged with customers to provide personalized service, enhancing their overall experience at the store.
- Implemented promotional strategies to effectively showcase seasonal products and drive sales during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cook/Cashier
8 Months- Prepared menu items according to standardized recipes and quality guidelines.
- Operated kitchen equipment, ensuring proper usage and maintenance for optimal performance.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Monitored food safety standards, ensuring compliance with health regulations and best practices.
- Assisted in training new staff on cooking techniques and kitchen procedures.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma
Skills
Time management
Friendly and outgoing
Attention to detail
Customer Service
Cash handling
Cleanliness
Espresso machine operation
Hospitality service expertise
Performance improvement
New hire training
Table bussing
Multitasking and organization
Timeline
Barista
Starbucks
11.2024 - 01.2026Read More
Deli Clerk
Sprouts Farmer Market
02.2024 - 11.2024Read More
Barista
Williams Coffee Co
02.2022 - 01.2024Read More
Cook/Cashier
Jack in the Box
06.2021 - 02.2022Read More
Boulder Creek
High School Diploma
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