Bianca Zuniga
Dallas
Summary
Dynamic and bilingual professional with a strong background in customer service and guest relations at Baylor S&W Hospital. Proven ability to maintain patient confidentiality while enhancing visitor experiences. Skilled in crisis intervention and problem-solving, ensuring safety and satisfaction in high-pressure environments. Passionate about delivering exceptional service and fostering positive interactions.
Overview
6
6
years of professional experience
Work History
Visitor Management Concierge (Baylor S&W Hospital)
Towne Park
Dallas
07.2024 - Current
- Oversee employees, and arrive to check in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.
- Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
- Monitor the screening equipment provided by Baylor, and follow the respective workflows.
- Oversee employees, and promptly report anything suspicious to Public Safety for further evaluation and response.
- Oversee employees, and assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.
Retail Sales Associate
Kohls Department Store
College Station
09.2022 - 05.2024
- Provided product information and answered customer questions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Helped customers by answering questions and locating merchandise.
- Promoted special offers and discounts to encourage additional purchases.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized displays to attract customers and promote sales.
- Initiated friendly conversation with customers to determine level of assistance required.
- Computed purchases and received and processed cash or credit payment.
Warehouse Worker
Smith Personnel
Grand Prairie
05.2021 - 08.2021
- Machine Sorter Operator
- Fed letters into postal equipment.
- Checked dates, postage, and barcodes on mail before machine sorting.
- communicate errors and bad barcodes
- Troubleshoot and remove mail that has been jammed in the machines.
- Mail Gatherer
- Organized outgoing mail post-machine scanning and sorting by allocating to specified bins.
- Remove and communicate jams.
- Sustain consistent workflow pace.
Warehouse Scanner
Smith Personnel
Grand Prairie
08.2020 - 09.2020
- Assisted in the development of scanning protocols to enhance efficiency and reduce errors.
- Weighed and labeled packages accurately for proper sorting.
- Used a handheld scanner to track the number of packages scanned in a day.
- Achieved targets for scanned orders each day.
- Coordinated scanning and sorting of packages for accurate shipping preparation.
Warehouse Picker/Packer
Action Logistics, INC.
Dallas
07.2020 - 08.2020
- Picking items from shelves, scanning items to ensure the quantity was correct, and placing them into the correct bin.
- Thoroughly wrapped objects after packing to ensure their safety and protection.
- Monitored consistency between placed orders and recorded information.
- Prepared packages for shipment.
Medical Internship
Duncanville High School
Dallas
11.2018 - 01.2019
- Conducted weekly shadowing sessions with nurses and doctors for two hours.
- Explored different areas and specialties of medicine.
- Analyzed interactions among healthcare professionals to improve knowledge.
Education
Bachelor of Science - Psychology
Texas A&M University
College Station, TX05-2026
High School Diploma -
Duncanville High School
Duncanville, TX05-2020
Skills
- Bilingual (Spanish)
- Patient confidentiality
- Crisis intervention
- Customer service
- Problem solving
- Time management
- Organizational skills
- Guest relations
Languages
Spanish
Native/ Bilingual
Timeline
Visitor Management Concierge (Baylor S&W Hospital)
Towne Park
07.2024 - Current
Retail Sales Associate
Kohls Department Store
09.2022 - 05.2024
Warehouse Worker
Smith Personnel
05.2021 - 08.2021
Warehouse Scanner
Smith Personnel
08.2020 - 09.2020
Warehouse Picker/Packer
Action Logistics, INC.
07.2020 - 08.2020
Medical Internship
Duncanville High School
11.2018 - 01.2019
Bachelor of Science - Psychology
Texas A&M University
High School Diploma -
Duncanville High School