Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
GeneralManager
Bianca A. Botello Llamas

Bianca A. Botello Llamas

San Antonio,TX

Summary

Dynamic professional with proven customer service and relationship-building skills honed at Galpao Gaucho and other retail positions. Excelled in complaint handling, enhancing customer satisfaction, and streamlining front desk operations. Adept at multitasking with a strong team player attitude, significantly contributing to team success and efficiency. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Hostel Receptionist

Galpao Gaucho
12.2023 - 01.2024
  • Resolved guest complaints professionally, resulting in high levels of customer satisfaction.
  • Streamlined check-in and check-out procedures for increased efficiency and reduced waiting times.
  • Created detailed shift reports for management review, highlighting key issues or concerns requiring attention or follow-up actions.
  • Provided valuable recommendations on local attractions, dining options, and transportation services to enhance guests'' stays.
  • Maintained a clean and welcoming reception area to create a positive first impression for guests.
  • Developed and maintained positive relationships with guests for satisfaction.

La Michoacana Meat Market

Cashier Customer Service
02.2021 - 11.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Followed orders precisely for correct items, sizes and quantities.

Ross for Less

Cashier
11.2012 - 10.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Cosmetogia

Vogue College
San Antonio, TX
03.2013

Bachelor Of Arts - Elementary School Teaching

Earl Warren High School
San Antonio, TX
06.2009

Skills

  • Team player attitude
  • Flexible schedule availability
  • Complaint Handling
  • Customer Service
  • Multitasking
  • Multitasking Abilities
  • Customer Satisfaction
  • Relationship Building
  • Front Desk Management
  • Self Motivation

Accomplishments

  • Achieved Result through effectively helping with Task.
  • Resolved product issue through consumer testing.
  • Supervised team of Number staff members.
  • Collaborated with team of Number in the development of Project name.

Certification

No tengo

Languages

English, Spanish
Professional Working

Timeline

Hostel Receptionist

Galpao Gaucho
12.2023 - 01.2024

La Michoacana Meat Market

Cashier Customer Service
02.2021 - 11.2023

Ross for Less

Cashier
11.2012 - 10.2013

Cosmetogia

Vogue College

Bachelor Of Arts - Elementary School Teaching

Earl Warren High School
Bianca A. Botello Llamas