Jaden Mills
Las Vegas,NV
Summary
Dynamic customer service professional with a team player attitude, recognized for enhancing guest relations at Durango Casino. Proven ability to handle complaints effectively, ensuring high customer satisfaction. Skilled in managing reservations and maintaining accurate records, consistently exceeding performance metrics in fast-paced environments. Flexible and dedicated to achieving team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hostel Receptionist
Durango Casino
Las Vegas, NV
02.2025 - Current
- Maintained a clean and welcoming reception area to create a positive first impression for guests.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Managed reservations through various booking platforms, ensuring accurate guest information and room availability.
- Created detailed shift reports for management review, highlighting key issues or concerns requiring attention or follow-up actions.
Customer Service Representative
Sitel
Las Vegas, NV
09.2024 - 01.2025
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
Delivery Driver
Uber Eats
Las Vegas, NV
01.2024 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Casino Dealer
CJC
Las Vegas, NV
05.2023 - 01.2024
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
Customer Service Representative
Leaf Home Solutions
Las Vegas, NV
09.2022 - 04.2023
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
AGR
Las Vegas, NV
02.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Packer
Fanatics
Las Vegas, NV
09.2021 - 02.2022
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
Warehouse Packer
FedEx
Las Vegas, NV
05.2021 - 09.2021
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Warehouse Associate
Amazon
Las Vegas, NV
08.2020 - 04.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Team Member
McDonald's Restaurant
North Las Vegas, NV
04.2018 - 03.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Real Estate
College Southern Nevada
Las Vegas, NV05-2026
High School Diploma -
Legacy High School
North Las Vegas, NV05-2020
Skills
- Team player attitude
- Flexible schedule availability
- Guest relations
- Complaint handling
Certification
Nevada Gaming License
Nevada TAM card
Food handlers safety card
Timeline
Hostel Receptionist
Durango Casino
02.2025 - Current
Customer Service Representative
Sitel
09.2024 - 01.2025
Delivery Driver
Uber Eats
01.2024 - 08.2024
Casino Dealer
CJC
05.2023 - 01.2024
Customer Service Representative
Leaf Home Solutions
09.2022 - 04.2023
Customer Service Representative
AGR
02.2022 - 08.2022
Warehouse Packer
Fanatics
09.2021 - 02.2022
Warehouse Packer
FedEx
05.2021 - 09.2021
Warehouse Associate
Amazon
08.2020 - 04.2021
Team Member
McDonald's Restaurant
04.2018 - 03.2020
Real Estate
College Southern Nevada
High School Diploma -
Legacy High School