Bianca Alexis Servin
Lufkin,TX
Summary
Dynamic professional with extensive experience in customer service, excelling in problem-solving and communication. Proven ability to enhance customer satisfaction through effective issue resolution and training initiatives. Skilled in utilizing call center software to streamline operations, ensuring compliance and efficiency in a fast-paced environment. I am a hardworking person who puts my all into any task given to me. I am easy to work with and I do well with listening, showing empathy and finding a way to work with the client to help fulfill their needs.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Etech
Lufkin, TX
08.2022 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Utilized call center software to log interactions and track customer service requests efficiently.
- Developed familiarity with products and services to enhance customer interactions and support.
- Adapted quickly to changes in procedures, ensuring compliance with updated policies and guidelines.
- Collaborated with team members to share best practices for improving overall service quality.
- Maintained organized records of customer interactions for reference and follow-up purposes.
- Participated in training sessions to enhance communication skills and product knowledge further.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Team Leader
Crossmark
Lufkin, TX
03.2021 - 08.2022
- Led team meetings to optimize workflow and address operational challenges.
- Mentored junior staff, fostering skill development and teamwork.
- Streamlined communication processes between departments for enhanced collaboration.
- Implemented training programs to improve employee performance and knowledge retention.
Receiver/Package Handler
Holmes Smokehouse
Lufkin, TX
01.2020 - 02.2021
- Received and inspected incoming shipments for quality compliance.
- Organized inventory in designated storage areas to optimize accessibility.
- Operated pallet jacks to facilitate efficient material
- Pack boxes, stack them on a pallet, & wrap them up to be prepared to ship off.
Assistant Manager/ Trainer/ Cashier/ Stocker
Bed Bath & Beyond
Lufkin, TX
07.2016 - 01.2020
- Assisted in managing daily operations, ensuring efficient store workflow and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Trained and mentored team members on product knowledge and customer service best practices.
- Collaborated with management to develop promotional strategies, enhancing sales performance.
- Developed training materials for onboarding new employees, streamlining the learning process.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Cashier/ Pretzel Maker
Auntie Anne's Pretzels
Lufkin, TX
01.2016 - 07.2016
- Processed customer transactions accurately using point-of-sale systems.
- Maintained organized cash register and ensured proper cash handling procedures.
- Collaborated with team members to optimize store operations during peak hours.
- Opened store and setup for the day.
- Make pretzels throughout my shift, cashiered and cleaned up.
Education
High School Diploma - Esthetician
Hudson High School
Lufkin, TX11.2022
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Communication Skills
- Listening Skills
Timeline
Call Center Representative
Etech
08.2022 - Current
Team Leader
Crossmark
03.2021 - 08.2022
Receiver/Package Handler
Holmes Smokehouse
01.2020 - 02.2021
Assistant Manager/ Trainer/ Cashier/ Stocker
Bed Bath & Beyond
07.2016 - 01.2020
Cashier/ Pretzel Maker
Auntie Anne's Pretzels
01.2016 - 07.2016
High School Diploma - Esthetician
Hudson High School