Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca L Carelock

Charlotte,NC

Summary

I am Bianca L. Carelock, 22 year old beginning College Freshman. I took not 1 but 2 gap years off originally because of the then in place Covid restrictions, however utimately needed some extra time to reevaluate what it was I wanted to pursue as a career choice. I have decided on Mortuary Science, and would like to become a Funeral Director. This Fall I will begin to take Community College Classes towards making this career a reality. During the Covid Shut down and immediately after, I assisted my mom, as she had to reinvent her Business model to accomodate new restrictions and safety measures for previous clients as well as assisting with aquiring new prospective clients for her Mobile Massage Business. I am organized, hardworking and passionate about projects I take on. I am Dependable, and bring a positve attidude everywhere I go. I am eager to secure an entry-level position that will allow me the opportunity to continue to learn and grow, take on additional responsabilities, and be able to start to financially support myself , while being a team player as I I begin working towards my goals.

Overview

5
5
years of professional experience

Work History

Customer Service Associate/Intake Specialist

The Power Of Touch Medical Massage Studio
2020.04 - 2021.12
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Customer Service /Food Service Worker

McDonalds Corporation
Dayton , OH
06.2017 - 09.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

Garringer High School
Charlotte, NC
06.2020

Skills

  • Interpretation and Translation Services
  • Money Handling Abilities
  • Grammar

  • Stockroom Procedures
  • Customer Service
  • Conflict Resolution
  • Receiving Support
  • Critical Thinking
  • Order Fulfillment
  • Critical Thinking
  • Order Fulfillment

Timeline

Customer Service Associate/Intake Specialist

The Power Of Touch Medical Massage Studio
2020.04 - 2021.12

Customer Service /Food Service Worker

McDonalds Corporation
06.2017 - 09.2019

High School Diploma -

Garringer High School
Bianca L Carelock