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Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Matyko

Dalton,GA

Languages

Spanish
Full Professional

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Publix Grocery Store
07.2021 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Bartender

Compadres Bar & Grill
06.2018 - 06.2020
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Consulted with managers to organize special events and promotions.
  • Decreased waste, following strict recipes and drink measurement protocol.

Education

Early Childhood Education

Dalton State College
Dalton, GA
05.2027

High School Diploma -

Riverside High School
Painesville, OH
06.2021

Skills

  • Exceptional Communicator
  • Customer Service
  • Customer Service and Assistance
  • Quality Assurance
  • Project Management
  • Guest Services
  • Interpretation and Translation Services

Timeline

Customer Service Associate

Publix Grocery Store
07.2021 - 12.2022

Bartender

Compadres Bar & Grill
06.2018 - 06.2020

Early Childhood Education

Dalton State College

High School Diploma -

Riverside High School
Victoria Matyko