Bianca Rykard

Lead in ICQA currently previously was in the Pick department. Assist in executing standard work in the areas of Safety, Quality, and Productivity. Having the privilege of working with Area and Operations managers and escalating barriers.

• Provide leadership, Insight and mentoring to my associates to supply knowledge of various work opportunities even with growing in the job
• Analyzed data from surveys or feedback forms to identify opportunities for improvement.
• Coordinated with other departments to ensure smooth flow of operations.
• Maintain workflow and shift coverage to meet expected business demands.
• Evaluate employee performance and cultivating improvement initiatives.

Fulfillment Associate (Tier 1) -Job duties include scanning items to its designated totes. Making sure totes depart the station in a timely manner to fulfill customer orders. Also counting various items in bin to ensure proper inventory levels when asked as a cross trainee of ICQA.

Learning Ambassador (1 tenure ) – Training incoming associates, conducting site tours, cross-training associates, and retrain.

• Provided the highest level of the customer service by greeting, assisting, and serving.
• Trained new employees and assigned job duties to the crew.
• General store maintenance such as maintaining the inventory for food and supplies.

• Answered phones promptly to record and confirm reservations.
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Greeted guests and gathered information to seat groups or place on waitlist.
• Performed regular restroom checks to restock supplies and handle minor cleaning.

• Priced merchandise, stocked shelves and took inventory of supplies.
• Built trusting relationships with customers by making personal connections.
• Operated cash register for cash, check and credit card transactions.
• Assisted teammates with sales-processing tasks to meet daily sales goals.