Bianca S. Garcia
Los Angeles,CA
Summary
Experienced Barista Supervisor with over 10 years of success leading high-volume operations and developing high-performing teams. Proven ability to train staff, maintain quality standards, and optimize workflows in fast-paced environments. Strong background in coaching, scheduling, quality control, and building systems that enhance both employee performance and customer experience.
Overview
18
18
years of professional experience
Work History
Barista Supervisor
Guckenheimer / Riot Games
Los Angeles, CA
04.2015 - Current
- Lead daily café operations in a high-volume corporate environment, ensuring exceptional quality and consistency.
- Recruit, interview, hire, and onboard new team members.
- Train and mentor staff to maintain high performance and strong customer service standards.
- Oversee quality control for beverages and service delivery.
- Build and manage vendor relationships; advise clients on premium product selections.
- Collaborate with Riot Games teams to design custom beverages for launches and special events.
- Develop and distribute "Drink of the Month" recipes across multiple locations.
- Attend industry events (Coffee Fest, specialty trainings) to stay current on trends and innovation.
- Assisted in opening new café locations, including the Ring account in Hawthorne, CA.
Barista
Starbucks Inc.
Los Angeles, CA
09.2014 - 03.2015
- Delivered high-quality beverages and customer service in one of the busiest locations in Los Angeles.
- Followed strict operational procedures for cash handling, safety, and security.
- Trained and onboarded new hires, supporting team development.
- Earned 2nd place in an internal barista competition.
Pool Lifeguard
Los Angeles County Parks and Recreation
Los Angeles, CA
06.2008 - 09.2014
- Ensured safety of patrons by monitoring pool activities and responding to emergencies.
- Performed life-saving techniques and administered first aid when needed.
- Maintained and inventoried safety and rescue equipment.
- Led fitness programs for groups of up to 250 participants.
- Completed detailed incident reports for supervisors.
Education
Associate Degree -
Cerritos College
06-2010
High School Diploma -
Bravo Medical Magnet
06-2008
Skills
- Team Leadership & Training
- Quality Control & Operations Management
- Scheduling & Staff Development
- Espresso Equipment Maintenance (grinders, machines, kegs)
- Vendor Relations
- Latte Art
- CPR & First Aid Certified
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Barista Supervisor
Guckenheimer / Riot Games
04.2015 - Current
Barista
Starbucks Inc.
09.2014 - 03.2015
Pool Lifeguard
Los Angeles County Parks and Recreation
06.2008 - 09.2014
Associate Degree -
Cerritos College
High School Diploma -
Bravo Medical Magnet