Bianca Valeria Rada Enriquez
Edmond,OK
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Lowe's Home Improvement
07.2022 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Utilized various software applications to process customer orders.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Lifted up to 30 pounds at once
Cashiers
Tj Maxx
04.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Crew Member
Taco Bell
04.2021 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within establishment.
- Stocked shelves to organize aisles in assigned department.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Associate of Science - Arts & Science
Murray State College
Tishomingo, OK05.2024
High School -
Ardmore High School
Ardmore, OK05.2022
Vocational - Robotics
Southern Oklahoma Technology Center
Ardmore, OK05.2022
Vocational - Pre-Engineering
Southern Oklahoma Technology Center
Ardmore, OK05.2021
Skills
- Customer Service
- Cash handling and management
- Return and Exchange Processing
- Customer Focus
- Merchandise Restocking
- Problem-Solving
- Team Leadership
- Microsoft Office
- POS Systems
Timeline
Customer Service Cashier
Lowe's Home Improvement
07.2022 - 07.2024
Cashiers
Tj Maxx
04.2022 - 12.2022
Crew Member
Taco Bell
04.2021 - 12.2021
Associate of Science - Arts & Science
Murray State College
High School -
Ardmore High School
Vocational - Robotics
Southern Oklahoma Technology Center
Vocational - Pre-Engineering
Southern Oklahoma Technology Center