- Food Tourism
- Graphic Design
- Drawing and Painting
- Mindfulness Practices
- Animals
Shawny Twins-Zuniga
Edmond,OK
Summary
Dynamic medical receptionist with proven expertise at The Fraley Clinic in optimizing patient scheduling and enhancing clinic workflow. Skilled in electronic health records and HIPAA compliance, I excel in fostering communication between patients and staff, ensuring operational efficiency and a welcoming environment. Committed to delivering exceptional service and maintaining accurate records.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
The Fraley Clinc
01.2024 - Current
- Managed patient scheduling using electronic health record systems to optimize clinic workflow.
- Facilitated communication between patients and medical staff, ensuring timely responses to inquiries.
- Processed patient registrations and insurance verifications accurately to maintain operational efficiency.
- Maintained organized patient records adhering to confidentiality regulations and best practices.
- Managing 60 to 80 patients per day
Customer Care Representative
RoseRock Veterinary Hospital
01.2023 - 12.2024
- Assisted 60 to 70 clients with inquiries regarding veterinary services and procedures.
- Managed appointment scheduling for optimal client flow and satisfaction.
- Handled billing processes, ensuring accuracy in transactions and client accounts.
- Provided detailed information on pet care products to enhance customer knowledge.
- Knowledge about clients Pets
- Creating a welcoming Environment
Education
High School Diploma -
Western Heights Highschool
Oklahoma City, OK05.2019
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Patient registration
- Microsoft office
- Insurance verification
- Payment collection
- Records management
- Referral verification
- Documentation
Interests
Timeline
Medical Receptionist
The Fraley Clinc
01.2024 - Current
Customer Care Representative
RoseRock Veterinary Hospital
01.2023 - 12.2024
High School Diploma -
Western Heights Highschool