Bianelis Pena
New York
Summary
Motivated and dependable professional with strong foundational experience in customer service, childcare, and camp counseling. Recognized for excellent communication skills, a positive attitude, and the ability to maintain organized, safe environments. Proven track record of reliability, team collaboration, and delivering exceptional care and support to both children and adults.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative / Volunteer
Local Sports Events & Community Fundraisers
New York, NY
- Assisted with high-volume concessions operations during sporting events, ensuring accurate transactions.
- Fundraised for children in need by engaging positively with community members and promoting program goals.
- Delivered friendly, high-quality customer service by listening closely to guest requests and resolving inquiries.
Babysitter
Private Childcare
New York, NY
10.2025 - 11.2025
- Prepared nutritious meals, snacks, and scheduled dietary routines for up to three children (ages 7 and under).
- Engaged children in age-appropriate educational activities, including reading, games, and creative crafts.
- Maintained a safe, organized, and clean environment to minimize safety hazards.
- Communicated effectively with parents regarding daily behavioral updates, milestones, and scheduling needs.
Summer Camp Counselor
ACDP Beacon
306 Fort Washington Ave, New York, NY 10033
07.2025 - 08.2025
- Monitored groups of campers during off-site field trips to ensure complete safety and accountability.
- Coordinated daily lunch distribution schedules efficiently for large groups of children.
- Provided direct assistance to campers, resolving interpersonal conflicts and addressing individual needs.
- Promoted safe play environments and strictly enforced safety rules during all recreational activities.
- Facilitated engaging group activities, including organized physical games, arts, and crafts.
Education
High School Diploma -
Fitchburg High School
Fitchburg, MA06-2026
Skills
- Interpersonal: Strong Verbal Communication, Active Listening, Teamwork, Customer Service
- Operational: Time Management, Problem Solving, Activity Planning, Safe Environment Maintenance
- Traits: Highly Punctual, Adaptable, Self-Motivated, Consistent, Positive Attitude
Languages
Spanish
Native or Bilingual
Timeline
Babysitter
Private Childcare
10.2025 - 11.2025
Summer Camp Counselor
ACDP Beacon
07.2025 - 08.2025
Customer Service Representative / Volunteer
Local Sports Events & Community Fundraisers
High School Diploma -
Fitchburg High School