Bianey Medina
Highland Park IL 60035,IL
Summary
Dynamic retail professional with a friendly demeanor and strong problem-solving skills, experienced at forever 21. Proven ability to enhance customer satisfaction through effective teamwork and efficient service. Skilled in cash register operations and inventory management, consistently contributing to a seamless shopping experience.
Overview
8
8
years of professional experience
Work History
Store Associate
Forever 21
08.2017 - 07.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
Store Supervisor
Forever 21
08.2021 - 04.2025
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Conducted weekly inventory assessments to ensure product availability and minimize losses.
- Trained new employees on customer service excellence, resulting in more efficient and effective team.
- Trained newly hired sales team in upselling techniques.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Store Associate
DSW
06.2019 - 02.2022
- Streamlined store operations by organizing merchandise displays and restocking shells
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Managed efficient cash register operations.
Education
Associate Of Arts - Photography And Business
College Lake County
Washington, IL09.2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
Store Supervisor
Forever 21
08.2021 - 04.2025
Store Associate
DSW
06.2019 - 02.2022
Store Associate
Forever 21
08.2017 - 07.2021
Associate Of Arts - Photography And Business
College Lake County
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