Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bianka Baez

Raeford,NC

Summary

Accomplished at Truist Bank, adept in client engagement and problem-solving, I significantly enhanced business growth through innovative strategies and strong client relationships. Skilled in bilingual communication and team leadership, I consistently delivered exceptional solutions, achieving a notable increase in client retention and satisfaction.

Overview

10
10
years of professional experience

Work History

Wholesale Payments Virtual Payments Consultant I

Truist Bank
Raeford, NC
04.2023 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Provide pre-sales support by responding in a consultative manner to clients questions regarding products, pricing and solutions.
  • Prepare proposals across all product sets including pricing. Deliver quotes to clients.
  • Reach out to clients to offer Truist Merchant and Treasury solutions.
  • Analyze Merchant statements, compare to offer better rates to earn clients.
  • Provide timely and accurate response to request. Maintain and work to increase profitability. Work to increase win rate providing exceptional quality solutions to clients.
  • Work with pipeline management, coaching branch teammates to ensure they send quality referrals.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.

Branch Leader I

Truist Bank
Laurinburg, NC
02.2022 - 04.2023
  • Championed corporate social responsibility initiatives within the branch, leading to increased community engagement and positive brand image.
  • Evaluated employee performance fairly using a comprehensive appraisal system that took into account individual contributions as well as team dynamics.
  • Implemented targeted marketing campaigns to attract new customers and expand market share within the community.
  • Promoted a positive work environment by addressing employee concerns promptly and fostering open lines of communication between staff members at all levels of the organization.
  • Work with Small Business clients, and promote what the bank offers.
  • Maximized branch profitability with a focus on revenue growth, cost control, and risk management.
  • Developed high-performing teams by providing ongoing coaching, feedback, and performance evaluations.
  • Coordinated cross-functional collaboration between sales, operations, and risk management teams to drive overall branch success.
  • Managed daily branch operations to ensure smooth functioning of all aspects including teller services, lending, and account management.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Senior Relationship Banker

Truist Bank
Raeford, NC
04.2017 - 02.2022
  • Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
  • Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
  • Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
  • Resolved complex customer issues, resulting in increased trust and loyalty among clients.
  • Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
  • Collaborated with branch team members to achieve sales targets and improve overall performance.
  • Participated in regular training sessions to stay up-to-date on industry trends and maintain expertise in banking products and services.
  • Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
  • Reported directly to the branch manager, offering weekly updates on client portfolio performance, new business development progress, and other pertinent metrics.
  • Developed new business by actively prospecting potential customers and maintaining strong referral networks.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Referred customers to other banking departments for specialized services.
  • Educated customers on online banking and mobile banking applications.
  • Assisted customers with banking needs and inquiries.

Teller

Truist Bank
Aberdeen, NC
10.2015 - 04.2017
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.
  • Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
  • Boosted cross-selling of bank products by identifying customer needs during transactions.

Customer Service Representative

Best Buy
Aberdeen, NC
03.2015 - 03.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Cashier

Speedway Gas Station
Raeford, NC
12.2014 - 10.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

No Degree - Accounting, Business Administration

Sandhills Community College
Pinehurst, NC
08.2018

Skills

Problem-Solving

Attention to Detail

Team Leadership & Development

Client Relationships

Customer Relationship Management

Client Engagement

Cultural Awareness

Bilingual (English - Spanish)

Active Listening

Organizational Skills

Team Leadership

Languages

Spanish
Native or Bilingual

Timeline

Wholesale Payments Virtual Payments Consultant I

Truist Bank
04.2023 - Current

Branch Leader I

Truist Bank
02.2022 - 04.2023

Senior Relationship Banker

Truist Bank
04.2017 - 02.2022

Teller

Truist Bank
10.2015 - 04.2017

Customer Service Representative

Best Buy
03.2015 - 03.2016

Cashier

Speedway Gas Station
12.2014 - 10.2015

No Degree - Accounting, Business Administration

Sandhills Community College

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(Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited

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Bianka Baez