Bianka Briceno

• Used product knowledge to suggest items to match client needs.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Assisted customers with finding the right product for their needs.
• Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
• Demonstrated knowledge of store products and services.
• Organized store by returning merchandise to proper areas and restocked displays.
• Processed returned merchandise according to company policies.
• Collaborated with team members to achieve sales targets and contribute to a positive work environment.
• Provided product information and answered customer questions.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Addressed customer questions and concerns regarding products and services.

• Trained, coached, and mentor new team members on customer service and operational standards.
• Experience with opening and closing store.
• Operated cash registers to process payments for goods and

services.

• Informed customers about product pricing
• and answered questions regarding products and services available
  in the store.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Performed opening and closing procedures such as counting money in cash drawers andchecking total sales receipts for accuracy. Provided excellent customer service by helping customers locate items they were looking for.
  Greeted customers upon entering the store and provided assistance.
  Supervised operations including scheduling
• shifts, assigning duties.

• Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
• Restocked items on shelves as needed.
• Operated cash register accurately and efficiently.
• Answered customer questions regarding product features, pricing, availability.
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
• Took orders from patrons and input selections into store computer system.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Brewed and served coffee and tea with preferred add-ins.
• Cleaned work areas regularly throughout shift.