Bianka Concha
Dallas,TX
Summary
Driven professional with a background at Dallas Animal Services, adept in sanitation protocols and delivering exceptional customer service. Excelled in maintaining inventory, enhancing animal well-being, and achieving high client retention through kind engagement. Ability to manage tasks efficiently, with a record of packaging over 200 customer orders daily, showcasing strong organizational and pet handling skills. Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Animal Care Technician
Dallas Animal Services
02.2024 - Current
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to medical team.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Assessed, evaluated, and cared for neonate and pediatric kittens.
- Fed, bathed and checked vital signs on newborns
Cashier
Lowes Home Improvment
05.2022 - 06.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed cash, card and check transactions to complete customer purchases.
Warehouse Stocker
Educational Products Inc.
05.2020 - 07.2020
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors.
- Completed over 200 customer orders each day in warehouse setting.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Education
Associate of Science - Radiology
Brookhaven College
Dallas, TX05.2025
High School Diploma -
Uplift Williams Prepatory
1750 Viceroy Dr, Dallas, TX 75235 05.2022
Skills
- Sanitation protocols
- Pet waste removal
- Animal Nutrition
- Test sample collection
- Customer service and assistance
- Facility Cleaning
- Kind customer engagement
- Pet handling
- Supply Maintenance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Animal Care Technician
Dallas Animal Services
02.2024 - Current
Cashier
Lowes Home Improvment
05.2022 - 06.2023
Warehouse Stocker
Educational Products Inc.
05.2020 - 07.2020
Associate of Science - Radiology
Brookhaven College
High School Diploma -
Uplift Williams Prepatory
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