Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianka Jacques

Dorchester,MA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Happy Place Vacations
Boston, MA
06.2019 - 08.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Service Representative

Burger King
Boston, MA
11.2018 - 07.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Domino's Pizza
Mattapan, MA
08.2018 - 10.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

High School Diploma -

Charlestown High School
Charlestown, MA
05-2018

Skills

  • Team building
  • Presentation Design
  • Organizational Skills
  • Cultural Awareness

Timeline

Customer Service Representative

Happy Place Vacations
06.2019 - 08.2019

Customer Service Representative

Burger King
11.2018 - 07.2019

Customer Service Representative

Domino's Pizza
08.2018 - 10.2018

High School Diploma -

Charlestown High School
Bianka Jacques