Bianka Nolan
Greenwich
Summary
Dynamic leader with extensive experience at Hudson River Community Credit Union, excelling in team management and operational efficiency. Proven ability to enhance member satisfaction through effective communication and problem-solving. Skilled in Microsoft Office, I have successfully implemented procedures that improved workflows and fostered a culture of excellence within the organization.
Overview
16
16
years of professional experience
Work History
Member Experience Supervisor
Hudson River Community Credit Union
Corinth
05.2022 - 06.2025
- Oversaw a team of six or more employees, ensuring professional call handling and accurate task completion.
- Managed schedules, approved time-off requests, and maintained coverage to support department operations.
- Balanced supervisory duties with personal workload, adapting to evolving department needs.
- Assigned and monitored tasks to drive productivity and operational efficiency.
- Developed and implemented standard operating procedures to enhance daily workflows.
- Led integration of new services within the department to ensure smooth transitions.
- Maintained organization and efficiency in fast-paced environments, responding to challenges promptly.
- Fostered member experience excellence through effective leadership and operational oversight.
Member Experience Master
Hudson River Community Credit Union
Corinth
05.2021 - 05.2022
- Served as primary contact for multiple departments, addressing diverse member needs efficiently.
- Took initiative in decision-making to ensure effective management of member requirements.
Member Experience Leader
Hudson River Community Credit Union
Corinth
06.2019 - 05.2021
- Continuing to provide efficient member service while also performing all back office operations and training new and existing coworkers
- The start of becoming a go to person for my department as well as other departments in the company.
Member Experience Ambassador
Hudson River Community Credit Union
Corinth
07.2018 - 06.2019
- Sustained high-quality member experience throughout management of daily operations.
Member Experience Trainee
Hudson River Community Credit Union
Corinth
11.2017 - 07.2018
- Collaborate with various departments to unify efforts for enhanced member service.
Financial Services Representative Call
Hudson River Community Credit Union
Corinth
06.2017 - 11.2017
- Answered calls promptly to provide efficient service.
- Resolved issues effectively while ensuring optimal service for each member.
MSR III / Lead Teller
Hudson River Community Credit Union
Corinth
08.2015 - 06.2016
- Managed daily ATM and dispenser balancing to ensure accuracy and availability.
- Executed money orders through the Federal Reserve, maintaining compliance with regulations.
- Conducted thorough scanning of documents and checks during business hours and end-of-day processes.
MSR I
Hudson River Community Credit Union
Corinth
02.2013 - 08.2015
- Ensured efficient, timely assistance to all branch members.
- Achieved daily accuracy in drawer and vault balancing.
- Maintained cleanliness and organization within the environment.
- Executed transactions with speed, precision, and confidentiality.
Secretary/Office Assistant
Strain Electric
Greenwich
06.2011 - 11.2011
- Sorted and filed essential business documents to ensure easy access.
- Organized office space to enhance productivity and efficiency.
- Managed incoming calls and placed outbound calls for business communication.
- Processed payroll for employees accurately and on time.
Medical Assembler
CR Bard
Queensbury
06.2011 - 11.2011
- Inspected medical products to verify proper catheter wire placement in containers.
- Created accurate labels for medical products to ensure correct identification.
Sales Associate
Abercrombie and Fitch
11.2009 - 01.2011
- Addressed customer needs to enhance satisfaction and loyalty.
- Stocked sales floor to ensure optimal product availability.
- Operated cash register and managed transactions efficiently.
- Answered incoming phone calls to assist customers promptly.
- Maintained store cleanliness and appearance to uphold brand standards.
- Processed all incoming and outgoing shipments in shipment room.
Education
High School Diploma -
Greenwich Central Junior
Greenwich, NY06-2008
Psychology
Castleton State College
Castleton, VTSkills
- Leadership experience
- Communication skills
- Organizational skills
- Interpersonal skills
- Microsoft Office proficiency
- Problem-solving abilities
Timeline
Member Experience Supervisor
Hudson River Community Credit Union
05.2022 - 06.2025
Member Experience Master
Hudson River Community Credit Union
05.2021 - 05.2022
Member Experience Leader
Hudson River Community Credit Union
06.2019 - 05.2021
Member Experience Ambassador
Hudson River Community Credit Union
07.2018 - 06.2019
Member Experience Trainee
Hudson River Community Credit Union
11.2017 - 07.2018
Financial Services Representative Call
Hudson River Community Credit Union
06.2017 - 11.2017
MSR III / Lead Teller
Hudson River Community Credit Union
08.2015 - 06.2016
MSR I
Hudson River Community Credit Union
02.2013 - 08.2015
Secretary/Office Assistant
Strain Electric
06.2011 - 11.2011
Medical Assembler
CR Bard
06.2011 - 11.2011
Sales Associate
Abercrombie and Fitch
11.2009 - 01.2011
High School Diploma -
Greenwich Central Junior
Psychology
Castleton State College