Summary
Overview
Work History
Education
Skills
Languages
References
Education and Training
Certification
Timeline
Generic

Bianka S’tely Sulnord

Orlando,FL

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.And ,The ability to find the best way to compete a task ,deal with conflict and handle projects issues

The ability to listen to others , which is especially useful in customer service roles .

Overview

2
2
years of professional experience
1
1
Certification

Work History

SSD Associate

Amazon.com Fulfillment Center
Orlando, FL
06.2024 - Current
  • Sort and pack customers orders
  • Load boxes onto trucks for shipping
  • Use scanner to read product barcodes
  • View prompts on screens and follow directions for some tasks
  • Ensure products meet quality standards

Store Associate

Cashier Customer Service
Orlando, FL
04.2025 - 09.2025

• Assisted customers with purchases, returns, and product inquiries.

• Operated cash register and processed payments accurately.

• Supported team efficiency by restocking and helping with inventory.

Team Lead Trainer

Wendy's
Orlando, FL
09.2023 - 01.2025
  • Train and onboard new crew members on food safety, customer service, and station procedures
  • Lead shifts and support daily operations during busy hours
  • Handle cash register, payments, and drive-thru orders accurately
  • Assist with closing procedures, cleaning, and securing the store
  • Maintain quality standards for food preparation and kitchen safety
  • Support managers with team communication and task assignments

Education

High School Diploma -

Chancery Charter High School
7001 S Orange Blossom Trl, Orlando, FL 32809
06-2025

Skills

  • Creativity
  • Adaptability
  • Active listening
  • Customer service
  • Attention to detail
  • Collaborative teamwork
  • Time management

Languages

English
Professional
French
Full Professional

References

References available upon request.

Education and Training

true

Certification

  • Wendy’s Team Trainer Certification — Completed October 14, 2025

Timeline

Store Associate

Cashier Customer Service
04.2025 - 09.2025

SSD Associate

Amazon.com Fulfillment Center
06.2024 - Current

Team Lead Trainer

Wendy's
09.2023 - 01.2025

High School Diploma -

Chancery Charter High School
Bianka S’tely Sulnord