Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAURIE GIBBS

Customer Service Representative
Sophia,WV

Summary

I am a productive manager who can get the job done. I have years of customer service experience. I always enjoy a challenge and fixing the issues where they are not likely to come up again. I am a people person, I generally get along with just about everyone.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

38
38
years of professional experience
47
47
years of post-secondary education

Work History

SSD Associate

Amazon.com Services LLC
Atlanta, GA
12.2022 - Current

Trained and worked in the Problem Solve area. I also stowed items in the robots so that the pickers could pull them out for the packers. I have also picked and packed. I worked in the dispatch area where we put the packages in the carts to go to a specific route for the drivers to pick them up.

Fulfillment Associate

Amazon.com Services LLC
03.2022 - 12.2022

I put items in boxes and labeled the box to be shipped out to the customer.

Customer Service Representative

Cotton States Insurance Company
01.2000 - 07.2005
  • Took Incoming calls from Agents and Insureds
  • Took care of correcting policy by adding or removing coverages
  • Assisted with Policy Services, Accounts Receivables and Underwriting
  • Was part of the team who developed the software that connects tag offices, police officers so they can check on policies

Quality Controller

Superior Insurance Company
01.1998 - 12.1999
  • Wrote the manual for Data Entry Department employees
  • Graded Underwriters and Data Entry employees daily work to see if their quality was enough to qualify for a 4 day work week and so they could take overtime work home

Owner, General Manager

Talman Office Supplies
01.1987 - 12.1989
  • Took care of Inventory, Collections, Managed 25 employees
  • Managed all deliveries and special order items such as Wedding Invitations, Graduation Materials
  • Managed the Xerox Sales Dept
  • Within my Company
  • I did all of the bookkeeping

Education

Some College (No Degree) - Business Administration And Management

Kennesaw State College
Kennesaw, GA
06.1984 - 07.2031

Skills

Timeline

SSD Associate

Amazon.com Services LLC
12.2022 - Current

Fulfillment Associate

Amazon.com Services LLC
03.2022 - 12.2022

Customer Service Representative

Cotton States Insurance Company
01.2000 - 07.2005

Quality Controller

Superior Insurance Company
01.1998 - 12.1999

Owner, General Manager

Talman Office Supplies
01.1987 - 12.1989

Some College (No Degree) - Business Administration And Management

Kennesaw State College
06.1984 - 07.2031
LAURIE GIBBSCustomer Service Representative