Bianney Resendez
Boring
Summary
Dedicated Domestic Violence Advocate with experience in crisis intervention and staff training ready to move on, and aid victims of Sexual Assault.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Don Pedro's Taqueria
Damascus, OR
08.2021 - 01.2022
- Handled cash register operations, balancing drawer at the end of shifts.
- Collaborated with team members to maintain cleanliness and organization in service areas.
- Worked flexible schedule and extra shifts to meet business needs.
Server
Olive Garden Restaurant
Gresham, OR
04.2022 - 09.2022
- Resolved customer inquiries and complaints promptly to maintain positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Domestic Violence Advocate
Northwest Family Services
Portland, OR
01.2023 - Current
- Provided crisis intervention and support to individuals experiencing domestic violence, sexual assault and homelessness.
- Conducted intake assessments to determine immediate needs of victims seeking assistance.
- Coordinated with colleagues to obtain required resources and brainstorming possible essential services.
- Advocated on behalf of participates to secure needed services and to work collaboratively with their advocate.
- Educated participants on their rights and options related to housing, employment, legal matters, and healthcare services.
- Delivered training sessions for new staff members on topics including: crisis intervention, trauma-informed care practices, cultural sensitivity in service provision and connecting with participants.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Contributed to the development of shelter policies and procedures, prioritizing client safety and wellbeing at all times.
- Maintained accurate documentation of participant interactions and progress using the programs data management systems.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Intervened and deescalated hostile situations while remaining trauma informed.
- Communicated with emergency services during crisis situations while supporting participants concerns and safety.
- Developed activities to entertain participants in the shelter while encouraging self care, self exploration and community building between families.
Education
High School Diploma -
Sandy High School
Sandy05-2020
Skills
- Bilingual
- Victim advocacy
- Mental health awareness
- Sexual assault response
- Multicultural competence
- Training delivery
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Case documentation
- Written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
American Sign Language
Elementary
Certification
- 40-Hour Domestic Violence Training (Specific for the Latinx community), UNICA - January 2023
- Adult Mental Health First Aid, National Council for Wellbeing - January 2025
- 40-Hour Sexual Assault Specific Advocate Certification Training, Sexual Assault Task Force Oregon - October 2025
- 14-Hour ASIST Applied Suicide Intervention Skills Training, Clackamas Education Service District, March 2026
- Psychological First Aid, MindWise Innovations - June 2025
Accomplishments
- Communicated with my supervisors to start partaking in Sexual Assault conferences and training in aiding victims of Sexual Assault. They promised to include that in the framework in the upcoming months.
- Made management aware of certain devices and tools to protect victims of stalking along with reassuring their safety.
- Advocated for my future career goals and personally paid for my Confidential Sexual Assault 40-hour certification.
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Organization and Data Entry
- Legislative Advocacy
- Attending trainings for refreshers or broadening my understanding of different areas of Community Aid
- Being present for conferences geared to support victims of Sexual Assault, Domestic Violence, Stalking, Trafficking, Addiction and Homelessness
Timeline
Domestic Violence Advocate
Northwest Family Services
01.2023 - Current
Server
Olive Garden Restaurant
04.2022 - 09.2022
Cashier
Don Pedro's Taqueria
08.2021 - 01.2022
High School Diploma -
Sandy High School