Bibi Batsuren
Walnut Creek,CA
Summary
Proven achiever with a strong background in leasing and sales, demonstrated at The Hanover Company by exceeding leasing targets and ranking in the top 5 for volume four times. Skilled in lease preparation and telephone etiquette, I excel in driving customer satisfaction and retention through effective communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Agent
The Hanover Company
05.2023 - Current
- Exceeded high volume leasing targets by conducting property tours to showcase amenities & upsell products.
- Ranked top 5 in leasing volume in the whole portfolio 4 times
- Addressed tenant inquiries and concerns promptly to ensure resident satisfaction and retention.
- Utilized social media to increase marketing and prospective traffic.
- Performed property walks to ensure cleanliness and locate safety hazards
Sales & Finance Manager
ONE Automotive
12.2022 - 03.2023
- Managed all aspects of the automotive sales process including prospecting, loan processing, credit approval, F&I paperwork and following up.
- Implemented customer relationship management systems to track leads, manage customer interactions and streamline communication.
- Achieved 2nd highest closing ratio for internet leads at One Subaru of Hayward
Shift Superviser
Starbucks
08.2018 - 12.2022
- Delegated daily tasks to ensure business goals were met
- Completed store opening and closing procedures and balanced tills.
- Nominated Partner of the Quarter
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Team Trainer
Whole Food Market
08.2020 - 07.2021
- Trained new employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Dublin High School
Dublin, CA2020
Skills
- Telephone and email etiquette
- Fair housing policies
- Application processing
- Internet sales
- CRM software proficiency
Certification
- Vehicle Salesperson License
Timeline
Leasing Agent
The Hanover Company
05.2023 - Current
Sales & Finance Manager
ONE Automotive
12.2022 - 03.2023
Team Trainer
Whole Food Market
08.2020 - 07.2021
Shift Superviser
Starbucks
08.2018 - 12.2022
High School Diploma -
Dublin High School
- Vehicle Salesperson License
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