Jessica Franco
Dallas,TX
Summary
Experienced with property management and tenant relations, ensuring smooth leasing processes. Utilizes effective communication and negotiation skills to maintain tenant satisfaction. Track record of strong organizational abilities and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Leasing Agent
Karya Property Management
03.2023 - 03.2025
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Used OneSite to keep record of financial transactions and rental applications.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
Assistant Manager
7 Eleven Corporate Gas Station
12.2019 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Assistant Produce Manager
Tom Thumb Food Stores
12.2013 - 12.2018
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
- Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
- Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
- Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
- Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Assisted customers with produce questions.
Education
H Grady Spruce
9733 Old Segoville Rd01-2011
Skills
- Leasing and sales
- Telephone and email etiquette
- Move-in coordination
- Background checks
- Lease preparation
- Property tours
- Tenant screening
- Lease administration
- Customer service
- Phone and email etiquette
- Lease renewals
- Relationship building
- Maintenance requests
- Lead conversion
- Fair housing compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Leasing Agent
Karya Property Management
03.2023 - 03.2025
Assistant Manager
7 Eleven Corporate Gas Station
12.2019 - 02.2023
Assistant Produce Manager
Tom Thumb Food Stores
12.2013 - 12.2018
H Grady Spruce
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