Bibi Feroza
Oshawa
Summary
New moved Afghan Refugee to Oshawa Canada with Dynamic and results-oriented professional with extensive experience in the culinary and customer service sectors, notably at Usmania Restaurant. Excelled in food safety and sanitation, alongside exceptional teamwork and collaboration skills. Proven track record of enhancing customer satisfaction and streamlining operations, contributing to increased loyalty and operational efficiency.
Overview
16
16
years of professional experience
Work History
Chef
Usmania Restaurant
01.2019 - 12.2024
- Coordinated with team members to prepare orders on time.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Evaluated food products to verify freshness and quality.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Restaurant Hostess
Lasania Restaurant
01.2015 - 08.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Pizza Specialist
Italian Pizza
02.2011 - 01.2015
- Maintained a clean and organized work environment, adhering to strict health and safety guidelines.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Collaborated with team members to ensure timely order completion and customer satisfaction.
- Utilized efficient time management skills to balance multiple tasks simultaneously while maintaining attention to detail.
Customer Service Representative
Naaz Boutique
04.2009 - 01.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
GED -
IQRA Public Scool
Abbottabad Pakistsan01-2011
Skills
- Food safety and sanitation
- Customer service
- Knife skills
- Cooking techniques
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Reliability and punctuality
Languages
English
Limited Working
Hindi
Full Professional
Urdu
Full Professional
Persian
Native or Bilingual
Punjabi
Full Professional
Arabic
Limited Working
Timeline
Chef
Usmania Restaurant
01.2019 - 12.2024
Restaurant Hostess
Lasania Restaurant
01.2015 - 08.2018
Pizza Specialist
Italian Pizza
02.2011 - 01.2015
Customer Service Representative
Naaz Boutique
04.2009 - 01.2011
GED -
IQRA Public Scool
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