Bibiana Barrios

• Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
• Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
• Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
• Ensured compliance with company policies and industry standards, maintaining meticulous attention to detail in all document-related tasks.
• Reduced errors in documentation by conducting thorough quality checks and proofreading tasks prior to submission.
• Managed inbound and outbound calls to discuss expectations and deadlines.
• Maintained high-quality service through consistent application of core values.

• Paralegal in credit repair at Lexington Law Firm
• As paralegals, we help our clients to accomplish their credit goals and gain knowledge about services
• Part of the job is answering all of their questions and concerns while keeping the relationship personable yet professional
• We invest and reinvest clients into our credit repair services to ensure they do not lose sight of their financial goals
• We make sure to do our best with keeping the clients satisfied with exceptional customer service

Initiated contact with existing leads through outbound calls for application creation.

Handled inbound calls to generate new leads.

Addressed inquiries and resolved product concerns.

• Assisted customers with questions regarding Arby's product and services
• Trained and mentored new employees to maximize team performance
• Adhered to company standards and compliance requirements for operations and cleanliness of all areas
• Kept employees operating productively and working on task to meet business and customer needs
• Tracked receipts, employee hours and inventory movements
• Cleaned and organized the store, including the checkout desk and displays
• Greeted customers in a timely fashion, while quickly determining their needs
• Demonstrated dedication to continuously improving sales abilities and product knowledge

• Learned, referenced and applied product knowledge information
• Cleaned and organized the store, including the checkout desk and displays
• Determined customer needs by asking relevant questions and listening actively to the responses
• Maintained cleanliness and presentation of stock room and production floor
• Actively pursued personal learning and development opportunities