Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bibiana Carolina Perez Aguayo

Colton

Summary

Dynamic and detail-oriented professional with extensive experience at Northgate Gonzlez Markets, excelling in cash handling and customer service. Proven ability to enhance transaction processing efficiency and foster teamwork, while maintaining compliance with financial regulations. Recognized for training new staff and improving service levels through effective problem-solving and communication skills.

Overview

20
20
years of professional experience

Work History

Money Transfer Agent

Sigue Corporation
02.2022 - 02.2024
  • Assisted customers in completing transactions, leading to a higher rate of successful transfers.
  • Handled sensitive customer information with discretion, maintaining confidentiality at all times.
  • Achieved high levels of accuracy in processing transactions by meticulously following established protocols.

Packing, Shipping, and Receiving Assembler

Walmart
09.2019 - 04.2020
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Expedited order processing time through effective organization and prioritization of tasks.
  • Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
  • Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.

Cashier Team Lead

Northgate Gonzlez Markets
10.2006 - 08.2019
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Receptionist

Fenix Auto Truck
03.2004 - 10.2006
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Lynwood High School
Lynwood, CA
06.2003

Skills

  • Professionalism and ethics
  • Cash handling proficiency
  • Record keeping
  • Cross-cultural communication
  • Transaction processing efficiency
  • Anti-money laundering
  • Fraud detection techniques
  • Financial regulations compliance
  • Listening and empathy
  • Sales and marketing aptitude
  • Microsoft office
  • Transaction processing
  • Payment systems
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Team collaboration
  • Detail-oriented
  • Self motivation

Languages

Spanish
Native or Bilingual

Timeline

Money Transfer Agent

Sigue Corporation
02.2022 - 02.2024

Packing, Shipping, and Receiving Assembler

Walmart
09.2019 - 04.2020

Cashier Team Lead

Northgate Gonzlez Markets
10.2006 - 08.2019

Receptionist

Fenix Auto Truck
03.2004 - 10.2006

Lynwood High School

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Bibiana Carolina Perez Aguayo